Retail Training Manager, East

Sephora•Montreal, QC

5d•CA$71,000 - CA$85,000•Remote

About The Position

At Sephora Canada, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. This role brings the retail training strategy to life by delivering impactful learning experiences across in-store, classroom, and virtual environments that support store, market, and business priorities. The manager will inspire strong client engagement, selling and service excellence, and operational consistency through dynamic, relevant, and engaging training execution. They will observe and coach store leadership teams both on and off-stage, elevating their ability to deliver high-quality training, coaching, and Touchbases with consistency across all stores. The role also champions participation in training programs across all levels, ensuring teams are engaged in key learning initiatives (e.g., Foundational Learning, Leadership programs, Daily Dose). Additionally, the manager supports the successful execution of New Store Openings (NSO) by delivering training and coaching that sets teams up for success from day one. The Retail Training Manager acts as a trusted subject matter expert on store-facing training materials and programs, supporting key retail and education initiatives. They will review, refine, and validate training content to ensure accuracy, consistency, and relevance for store teams, and execute assigned areas of responsibility (AORs) that contribute to broader retail and organizational priorities throughout the year. The role involves gathering insights from store teams through observation and feedback to identify strengths, opportunities, and gaps in training programs. The manager partners closely with the Senior Manager and market leaders to understand evolving learning needs across stores and recommends and shapes future learning interventions while enhancing existing programs based on real-time insights, feedback, and data.

Requirements

2–4 years’ experience in cosmetics, beauty, or education space, with a passion for developing talent and elevating in-store experiences
Bilingual in French and English (written and spoken), with the ability to facilitate training in both languages and support the Quebec/East Region
Demonstrated ability to deliver engaging, impactful training in both in-person and virtual settings for diverse audiences
Flexibility to work remote, in-store and in the field, including evenings and weekends, based on retail needs and key moments (e.g., promotions, holiday)
Strong communication skills, with the confidence to facilitate, present, and connect effectively with store teams and leaders
Deep expertise across makeup, skincare, haircare, and fragrance, with the ability to model exceptional client service standards
A collaborative mindset, building strong relationships and working effectively both independently and as part of a team
Excellent organizational and prioritization skills, with the ability to manage multiple priorities and adapt to evolving retail needs
Strong business acumen, including comfort with Microsoft Office tools (Outlook, Word, PowerPoint, Excel, Teams) and the ability to support planning and execution
Sound judgment and decision-making skills, with the confidence to navigate ambiguity and drive results
A commitment to continuous learning and development, supported by adult education certification or equivalent experience
Ability to travel across Canada (approx. 40–50%) to support training and retail initiatives, with access to a reliable vehicle and valid driver's license
Comfortable working in fragrance-filled environments

Responsibilities

Bring the retail training strategy to life by delivering impactful learning experiences across in-store, classroom, and virtual environments that support store, market, and business priorities.
Inspire strong client engagement, selling and service excellence, and operational consistency through dynamic, relevant, and engaging training execution.
Observe and coach store leadership teams both on and off-stage, elevating their ability to deliver high-quality training, coaching, and Touchbases with consistency across all stores.
Champion participation in training programs across all levels, ensuring teams are engaged in key learning initiatives (e.g., Foundational Learning, Leadership programs, Daily Dose).
Support the successful execution of New Store Openings (NSO) by delivering training and coaching that sets teams up for success from day one.
Act as a trusted subject matter expert on store-facing training materials and programs, supporting key retail and education initiatives.
Review, refine, and validate training content to ensure accuracy, consistency, and relevance for store teams.
Execute assigned areas of responsibility (AORs) that contribute to broader retail and organizational priorities throughout the year.
Gather insights from store teams through observation and feedback to identify strengths, opportunities, and gaps in training programs.
Partner closely with the Senior Manager and market leaders to understand evolving learning needs across stores.
Recommend and shape future learning interventions while enhancing existing programs based on real-time insights, feedback, and data.