Retail Training Manager

Trustmark Bank • Jackson, MS

3d

About The Position

This job is responsible for effectively training the Retail Bank. Areas of responsibility will include but are not limited to systems, operational processes, management/leadership, sales, onboarding/new hire process, consumer and small business lending. This individual will establish and maintain a partnership with managers to identify training needs, develop a training calendar, and ensure effective training delivery. This individual has management responsibility for other trainers.

Requirements

• Bachelor’s degree in Business, Communications, Banking and Finance or related field of study or equivalent work experience
• 5 years of management experience in a retail or retail administration role
• 8 years of experience in delivering in person or virtual training
• Knowledge of adult learning theory and instructional design
• Experience with power-skills training
• Flexible and strong ability to manage change
• Ability to manage change and prioritize objectives
• Excellent verbal and written communication skills; communicate well in individual or group situations
• Exhibits professionalism interacting with all levels of associates
• Proficient PC skills
• Effective training facilitation using multiple delivery methods
• Autonomous decision-making capability
• Ability to travel as needed
• 5 years of training front line staff for a financial institution

Nice To Haves

• Training Certifications from Association for Talent Development (ATD)

Responsibilities

• Cross-train, lead and develop team of associates to promote maximum efficiency, engagement, succession planning and overall contribution to strategic Retail organizational goals.
• Ensure effectiveness of the operational and systematic training for the Retail bank.
• Manage other trainers by providing coaching, mentoring, and overall development.
• Lead training for Retail associates by ensuring what is trained is of the highest priority responsibilities for those associates to equip them to fulfill their job expectations.
• Seek opportunities for improvement with training systems used as well as training approaches.
• Conduct training as needed.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager