Retail Trainer - Bay Area
About The Position
At Verve Coffee Roasters, we believe the coffee experience is our responsibility from seed to cup. Coffee is our craft, our ritual, our passion. It drives us and inspires us. With this simple truth and responsibility we are bridging the gap from farmlevel to streetlevel. We're looking for positive and energetic folks with amazing service skills and a strong desire to learn about coffee. Join the team and live with Verve! The Retail Trainer works in several contexts, including the Santa Cruz Roastery and and the Bay Area cafes. This trainer splits time between Training Operations (40%) and in-store training/cafe shifts (60%). Training Operations, will conduct coffee lab training, create new content, develop recipes, distribute training materials and fulfill administrative responsibilities, including scheduling and meetings. During cafe shifts, the Retail Trainer guides skill integration, coaching, development. and product quality audits.
Requirements
- Minimum 3 year experience in specialty cafe environment preferred
- Advanced knowledge of espresso and beverage preparation
- Previous training experience and leadership experience in a café setting a plus
- Experience with equipment calibration preferred
- Open availability, including some weekends, holidays and ability to report to the Santa Cruz training lab during weekday business hours
- Excellent verbal and written communication skills
- Strong Organizational, planning and time management skills
- Able to multi-task and deal with ambiguity in a fast-paced environment
- Ability to communicate effectively with others, written and verbally
- Inclusive, respectful and professional and the ability to work as part of a team
- Occasionally lift and/or move up to 20 pounds
- The hours can fluctuate due to the needs of the business.
- Must maintain current state-issued Food Handler Card
- Valid CA Driver’s license and access to a reliable vehicle
- Ability to travel to all Verve café locations in Palo Alto, Menlo Park and San Francisco
Responsibilities
- Deliver unparalleled coffee education and hospitality to our employees through training program implementation and direct training
- Maintain and deliver core training curriculum as guided by the Head of Training and Development
- Possess an in-depth knowledge of Verve policies, products, and standards
- Be a Brand Ambassador
- Maintain positivity and enthusiasm at all times
- Ensure that a superior quality product is being served to customers
- Follow all Verve policies, procedures, and processes
- Have a passion for coffee!
- Schedule and deliver training modules, including Orientation, Menu Training, Register and Cafe Operations, Milk and Barista training to employees
- Keep the training lab immaculately organized and clean after each training.
- Order supplies as needed.
- Track training hours and employee progress using
- Hold meetings with Retail Managers and Regional managers to strategize on goals
- Assist in monthly coffee launch logistics, dialing in coffees for the cafes and sharing recipe specifications
- Host cuppings and Coffee Education classes for all departments.
- Complete projects, develop content and create cafe tools as directed by the Head of Training and Development
- Help with Wholesale Training and events as needed
- Champion and emulate company mission, vision and values at all times
- Conduct Shadow shifts with employees to integrate new skills into the cafe environment.
- Fill in for cafe shifts as needed, demonstrating expertise in product knowledge, hospitality, and drink standards.
- Coach employees on product quality, cleanliness, and work-flow efficiency.
- Ensure that all cafe employees are trained and performing to Verve Coffee Roasters (VCR) standards.
- Conduct store visits and audits for quality, providing coaching and corrections as necessary.
- Identify and report equipment-related issues affecting product quality.
- Create a superior experience for both employees and customers.
- Anticipate and address customer and store needs effectively.
- Follow cafe schedule and adhere to VCR cash handling procedures.
- Adhere to health, safety, and sanitation guidelines
- Follow health, safety and sanitation guidelines
Benefits
- Competitive Hourly wage
- Employee Assistance Program (EAP) - Physical and mental health, financial and legal coaching available at no cost to the employee
- Free coffee with every paycheck and 30% employee discount on all merchandise, whole bean, beverages, and food items
- Continuing coffee education classes
- Mentorship and positive work environment
- Paid sick time
- Healthcare Benefits (for full-time employees working over 30 hours per week) including medical, dental, vision and 401k
- Holiday Pay after 90 days of employment.
- Eight observed holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
