Retail Trainer - North Central Indiana - FT
About The Position
The Retail Trainer provides dynamic classroom and hands-on retail training to entry-level employees, conducts orientation, and assists with onboarding new employees. The role facilitates training across the assigned district and works with Store Managers to address each store’s operational needs. It reports to the District Manager, who evaluates performance annually. The trainer also embodies Goodwill’s mission to “Empower people to achieve their most abundant life” and upholds its core values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.
Requirements
- High school diploma or equivalent, or ability to obtain one through The Excel Center.
- Experience in teaching, training, or group facilitation, with the ability to motivate and inspire diverse learners.
- In-depth understanding of company policies, HR practices, and retail operations, including store opening and closing procedures.
- Excellent verbal and written communication, listening, and interpersonal skills, including the ability to engage people from diverse backgrounds, including people who may be disabled or disadvantaged.
- Strong organizational skills and ability to prioritize multiple tasks, meet tight deadlines, and adapt under pressure.
- Ability to work independently with minimal supervision, exercise sound judgment, and maintain discretion when applying company policies.
- Advanced proficiency in Microsoft Office programs, including Word, Excel, PowerPoint, and Publisher.
- Ability to pass a criminal background check and drug screen.
- Reliable transportation, a current driver’s license, and proof of insurance for travel to different job sites.
- Authorized to work in the United States.
- Flexible availability.
- Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and move the head and neck in twisting or static motions while looking up or down.
- Ability to lift and/or move up to 50 lbs.
Responsibilities
- Facilitate new-hire orientation and training sessions within the assigned district, aligned with Goodwill’s mission, policies, and daily training schedules.
- Provide clear, hands-on instruction about company policies, procedures, and performance expectations.
- Collaborate with Store Managers to tailor training to store operations, including material processing, stocking, customer service, cash register use, and store cleanliness.
- Use training documentation to track new-hire progress and update relevant stakeholders.
- Provide ongoing coaching and feedback during and after onboarding to support employee development.
- Collect and share new-hire feedback to improve the onboarding experience.
- Complete required new-hire documentation, including the employer section of Form I-9, and communicate with Store and District Managers about paperwork and training progress.
- Handle internal and external communications promptly, professionally, and respectfully.
- Attend retail meetings to stay informed about company updates and training initiatives.
- Perform other duties as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
