Tele-Pharm Pharmacy Technician, Retail, Full Time

HomeTown Pharmacy Inc•Bangor, MI

About The Position

The Retail Tele-Pharm Pharmacy Technician operates under the direct supervision of the Retail Tele-Pharm Operations Manager and is responsible for performing the administrative and service-based duties that keep our customers satisfied. The ideal candidate for this position is detail-oriented, able to multitask, and enjoys working with customers.

Requirements

PTCB Certification
Outstanding Customer Services Skills
Effective Communication Skills
Attention to detail.
Time Management
Organization Skills
Basic Computer Skills
Willingness to learn new skills.

Responsibilities

PTCB certification must be maintained to be qualified for this position.
Work with the Tele-Pharm Operations Manager to operate the pharmacy without direct supervision of a pharmacist, strictly following all rules, laws, and regulations to perform Tele-Pharm.
Greet/wait on/service/answer question etc. for the store’s customers.
Receive prescriptions/gather and process patient information.
Computer processing/adding patients, doctors, drugs, etc.
Filling Rxs/processing/counting/labeling, etc.
Answering the phone
Call Doctor’s office for refills when needed.
Calling Doctor’s office for patient/Rx information –clarification, etc.
Take phone in prescriptions from Doctor’s.
Call insurance company when needed.
Checking in Rx orders for patient/calling on shorts, overages, order errors, outdates, credits, out of stocks etc. (including the out-front orders when necessary)
Inventory control-walking the shelves/straightening/checking for outs and over stock/checking for outdates, checking transfer website, etc.
Daily orders for inventory/stock reviewing the negative on hand, counting/correcting improper inventory counts.
Reviewing and counting through Top 200 inventory when received from the Rx Services Dept
Reviewing and attempting to correct prescriptions listed on Little A report.
Reviewing and correcting prescriptions listed on Negative Paid Report
Reviewing medication synchronization calendar and processing patients 3-5 days prior to sync date
Checking on owes and making sure items have been ordered and received promptly.
Stock Rx dept. daily with supplies/bags/vials, etc…
Clean Rx dept.-straighten/dust/empty trash/vacuum, etc…
File and complete daily information on Rx’s filled.
Separate and file invoices
Check in C-IIs and complete order forms.
Return prescriptions to stock not picked after 30 days, credit insurance company and patient records.
Process third party checks via Epicor and enter into google drive spreadsheet daily.
Outdate checks are posted under miscellaneous, not third party.
Clean/maintain the computer system: delete duplicate drugs files, prescriber files, etc.
Run cash register.
Help out front when necessary.
Print and mail out statements in a timely manner at the beginning of each month. Keep pharmacy manager updated as to any problem accounts or discrepancies.
Make sure all past due accounts are taken care of in a timely manner. Report accounts over 90 days to Pharmacy Services
Make sure that everyone running a cash register is aware of bad accounts, or questionable circumstances.
Train back up person for vacations, sick days, etc.
General housekeeping to be completed by store team:
Daily: empty trash, vacuum
Weekly: clean bathrooms, dust shelves/fixtures
As needed/requested: move products/boxes; run errands/make deliveries; face products on shelving.
Do whatever is deemed necessary for creating a friendly, caring, safe and happy environment/culture for both customer and teammates.
Have Fun and Be Positive Every day!