Retail Technology Systems Engineer

sweetgreen•Los Angeles, CA

26d

About The Position

The Retail Technology Systems Engineer sits on Sweetgreen’s Retail Technology team and owns the configuration, stability, and security of technology used in its restaurants, including POS and payment systems, kitchen displays, connected kitchen equipment, and Infinite Kitchen locations. The role delivers new capabilities through successful go-lives, serves as a technical escalation point for restaurant support teams, and contributes to the future-state roadmap for the restaurant fleet. The engineer implements, upgrades, and supports restaurant technology across existing locations and new restaurant openings; maintains standardized endpoint configurations and deployments; and builds integrations and automations to reduce repetitive operational work. The role monitors system health, resolves incidents, supports security and PCI compliance, and partners with internal teams and vendors to evaluate technology, manage escalations, and prepare for product launches. It also maintains documentation, runbooks, and standard operating procedures.

Requirements

At least 5 years of restaurant or retail technology experience.
At least 3 years of hands-on device and endpoint management experience, including configuration, software deployment, and security patching.
Experience administering a restaurant POS platform.
Working knowledge of payment terminals, KDS, printers, mobile devices, and networking equipment.
Scripting experience in PowerShell or Python.
Comfort with REST APIs and integration tools such as Postman and Workato.
Experience with Datadog, ServiceNow, and incident and on-call workflows.
Working knowledge of PCI security standards.
Analytical problem-solving skills and sound decision-making under pressure.
Clear communication with technical and non-technical audiences.
Ability to build relationships across internal teams and with external vendors, stay organized, and deliver reliably as priorities shift.

Nice To Haves

Experience supporting a multi-unit restaurant fleet across in-restaurant, digital, and third-party marketplace orders.
Experience with Microsoft Intune.
Experience with PAR Brink; experience with Oracle Simphony, Toast, or similar platforms is also relevant.
Exposure to .NET/C#.
Experience with Cisco Meraki, Jira, Confluence, remote support tools, or restaurant automation and robotics.
CompTIA A+, Network+, or Security+ certification.
Interest in new technology and industry trends, and understanding of how technology shapes team-member and customer experiences.

Responsibilities

Implement, upgrade, and support restaurant technology across the fleet, including PAR Brink POS, PAR Payment Services card readers, KDS, and connected kitchen equipment, for existing restaurants and new restaurant openings.
Build and maintain standardized device images and configurations in Microsoft Intune for POS, kiosk, back-of-house, KDS, iPad, and time clock endpoints; release patches, enhancements, and fixes across restaurants.
Build integrations and automations between restaurant applications using REST APIs, Workato, PowerShell, and Python to reduce repetitive operational work.
Monitor restaurant system health, resolve incidents, identify recurring patterns, and serve as the escalation point for Tier 1 and Tier 2 support teams.
Partner with Software Engineering, Security, Networking, Operations, Marketing, Digital, and vendors to evaluate hardware and capabilities, manage vendor escalations, and prepare for new product launches.
Keep restaurant systems secure and PCI-compliant.
Maintain clear documentation, runbooks, and SOPs for support teams and fellow engineers.
Contribute to the future-state roadmap for the restaurant fleet.

Benefits

Highly competitive pay and bonus plan.
Three medical plans to suit employees’ and families’ needs.
Dental and vision insurance.
Flexible PTO plan.
401(k) program.
Employee HSA and FSA.
Complimentary greens.
Opportunity to make an impact by growing people and connecting them to real food.
Collaborative team and support aligned with company core values.
Career path and opportunities for personal and professional development.
Free Sweetgreen swag.