Market Place - Retail TM Market Place

Kalispel Tribe•Airway Heights, WA

7d•Onsite

About The Position

The Resort Retail Team Member is responsible for generating sales by providing the guest with exceptional shopping experience. The Resort Retail Team Member maximizes sales by delivering efficient, friendly, and knowledgeable service and ensuring the store/cafe is neat, clean, and well presented at all times. This role ensures compliance with the Kalispel Tribe of Indians- State of Washington Gaming Compact, Internal Controls, NIGC Regulations and KTEA Franchise Operations Policies and Procedures. The team member develops enthusiastically satisfied guests by consistently providing quality beverages and preparing them to standards, while following all health, safety, and sanitation guidelines. Responsibilities include performing necessary paperwork and bookwork at shifts end, straightening and organizing inventory, and executing cleaning, set-up, and breakdown duties as directed by management. This includes ensuring return merchandise is restored to the correct product location, and damaged/defective merchandise is properly labeled. The role also involves efficient handling of merchandise from shipment processing to replenishment, maintaining backroom standards, and proactively resolving guest concerns in a manner consistent with Kalispel Hospitality. Inventory control and protection of organizational assets are key. The team member is expected to promote sales, assist with training new team members, be aware of all promotions and events, and maintain organization of all Resort Retail spaces. Consistent, regular good attendance is required. This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Requirements

Three months related experience and/or training are helpful; or equivalent combination of education and experience.
Experience working as a barista is preferred.
Ability to handle cash and give proper change.
Must possess excellent guest relations and guest service skills.
Skill in identifying and resolving problems under pressure conditions.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to learn and retain information quickly.
Good verbal communications.
Ability to work well in a team environment
Basic to intermediate computer literacy a plus
Ability to follow direction in a fast-paced environment
Ability to manage time effectively
A propensity to provide Superior Guest Service in accordance with Kalispel Hospitality.
Maintain smile and pleasant demeanor
High school diploma or general education degree (GED).
Ability to obtain and maintain a Kalispel Tribal Work Permit.
Valid Food Handlers Permit.
Hepatitis A Vaccination.
Mandatory Alcohol Server Training (MAST) certification
Available and willing to nights, weekends and holidays as required.
The employee is regularly required to stand; walk, use hands to finger, handle, or feel. Reach with hands and arms. Talk or hear and taste or smell.
The employee is frequently required to climb or balance.
The employee is occasionally required to sit and stoop, kneel, crouch, or crawl.
The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 40 pounds and occasionally lift and/or move up to 50 to 70 pounds.
Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

Nice To Haves

Experience working as a barista is preferred.

Responsibilities

Ensures compliance with the Kalispel Tribe of Indians- State of Washington Gaming Compact, Internal Controls, NIGC Regulations and KTEA Franchise Operations Policies and Procedures.
Develops enthusiastically satisfied guests all of the time.
Provides quality beverages consistently for all guests.
Prepares beverages to standards.
Follows health, safety and sanitation guidelines for all products and areas.
Correctly perform all necessary paperwork and bookwork at shifts end.
Available and willing to work any changes in hours deemed necessary for Business Levels.
Straighten and organize inventory.
Perform cleaning, set-up and breakdown duties as directed by management and position requirements.
Ensure return merchandise is restored to the correct product location on the sales/cafe floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift.
Execute efficient and effective handling of all merchandise from shipment processing, floor sets, markdown optimization, and replenishment systems while maintaining backroom standards.
Proactively resolve guest concerns in a manner consistent with Kalispel Hospitality, and with guest satisfaction in mind, partner with the Resort Retail leadership team on elevated guest issues.
Ensure inventory control/protection of organizational assets.
Promote sales and upgrading of items.
Assists with training of new team members.
Aware of all promotions and events in Casino.
Ability to maintain organization of all Resort Retail spaces.
Responsible for maintaining a consistent, regular good attendance record.