Retail Team Manager

Philip Morris International U.S.•Springfield, MA

37d•Hybrid

About The Position

Philip Morris International (PMI) is undergoing a significant transformation with the purpose of delivering a smoke-free future. Swedish Match North America LLC, a PMI affiliate, develops, manufactures, and sells quality products including ZYN nicotine pouches and other smokeless tobacco products. With a vision of 'A world without cigarettes,' Swedish Match aims to provide adult consumers with enjoyable, lower-risk alternatives to smoking. As one of the fastest-growing CPG producers, with ZYN being the number one selling nicotine pouch in the US, the company is seeking Retail Team Managers for various locations across the US to promote and create innovative products. This role is crucial within the high-performing sales team, managing all sales and executional functions within an assigned geography, including retail sales, account management, and wholesaler sales. The position requires a player/coach approach, managing a team that sells and services PMI U.S. products in retail stores, focusing on new item distribution, promotion execution, merchandising, product freshness, and developing strategic business plans. The candidate will coach their team to use data for fact-based customer presentations and follow call processes to achieve business goals, demonstrating self-motivation and fostering an environment of cooperation, credibility, candor, consistency, and exceptional performance.

Requirements

3-5+ years of retail sales, wholesale grocery or route sales required.
Strong planning, organizational, leadership, coaching, and teamwork skills required.
Strong verbal and written presentation skills required.
Strong analytical skills in service of understanding complex data to develop actionable initiatives to address business opportunities required.
Strong understanding and utilization of resources such as: Microsoft Outlook, Power Point, Excel, Word, MSA data, Salesforce (MAFs, store lists, trade programs, campaigns, customer contact information, authorized items), Syndicated data.
Fluent in English.
Legally authorized to work in the U.S.
Be legally authorized to work in the US.
If you have been in your current job for less than 12 months or if you are on a Performance Improvement Program, you must get the approval of your current manager before applying for the job.

Nice To Haves

Bachelor’s Degree preferred.

Responsibilities

Manages and provides direction to all assigned team members in support of the achievement of Company and Regional business objectives.
Personally develops and executes effective business plans at accounts assigned to him/ her.
Oversees and manages appropriate routing and call coverage of team members to ensure proper execution of distribution and merchandising objectives.
Analyzes the business building opportunities and develops executional plans for his/ her geography to accomplish company, region and district goals and initiatives.
Oversees and manages team to develop strategic business plans that will grow operating profits and revenue year to year with his/her assigned customer group, focusing on distribution, merchandising execution, identifying region growth opportunities and category management.
Communicate clearly goals and provide visibility to performance against goals.
Assess and evaluate the business results of all customers and recommend change strategies as needed.
Understands and translates national and regional policies, procedures and operating strategies and plans to his/ her team.
Accurately manages operational data collection from team to ensure timely reporting of retail and account metrics to Market Sales Manager.
Provides on-going development feedback and support to team to address opportunities adhering to Performance Management principles and standards.
Collaborates effectively with BDM and SAM/ KAM to ensure alignment of executional objectives within market in service of providing appropriate direction to TSMs.
Strives for operational excellence with efficient & effective use of resources.
Collaborates and actively engages with Talent Acquisition in recruitment process for new TSMs in accordance with company recruiting and selection guidelines and policies.
Develops and ensures alignment of personalized development plans for direct reports based on Sales Competency Model.
Provide ongoing coaching to support team development in accordance with Performance Management standards and principles and Sales Competency Model.
Communicates with Impact consistently with team, cross-functional partners and his/ her customers.
Creates a culture that fosters cooperation, credibility, candor, consistency, acting with integrity and a commitment to exceptional performance across the team and with cross-functional partners.