Retail Team Lead

GIRL SCOUTS OF MINNESOTA AND WISCON•Saint Paul, MN

1d•$56,000 - $62,000•Onsite

About The Position

The Retail Team Lead oversees daily operations at store level. This candidate would engage and provide leadership to a team of retail associates and ensure all customers have an exceptional consumer experience. The ideal candidate will have two or more years of retail experience leading a team in some capacity, a passion for developing and mentoring teams, and a dedication to maintaining inventory accuracy and sales excellence. This position is in-person based out of our Saint Paul Service Center. There will be occasional travel to other GSRV locations and occasional travel to off-site events. As a member of GSRV’s leadership team, this role translates organizational priorities into clear goals, leads within EOS, and models our values through daily decision-making. This leader balances clarity with empathy, urgency with sustainability, and accountability with growth.

Requirements

High school diploma or equivalent; associate or bachelor’s degree preferred.
2+ years of leadership experience on a retail team.
Strong collaboration and team-building skills.
Strong organization and analytical skills and the ability to complete multiple, concurrent projects while meeting deadlines and delivering high-quality results.
Excellent customer service and communication skills. This includes oral and written communication and the ability to communicate effectively with staff, volunteers, members, and customers.
Flexibility and resiliency, comfortable working in ever changing environments
Technical skills in Microsoft Office including Word, Excel, and Outlook.
Working knowledge of Retail Point of Sale systems.
Experience in inventory management including working knowledge of cycle counts and physical inventories.
Excellent judgement, independent decision-making skills, and strong resourcefulness.
Ability to work a flexible schedule, including evenings and weekends, as needed.
Passion for the Girl Scouts’ mission of developing the next generation of leaders.

Nice To Haves

Prior Girl Scout experience is great, but not required.

Responsibilities

Lead, train, and supervise a team of 2-4 Retail Associates.
Foster a positive, productive work environment and ensure the team is aligned with company objectives and retail goals.
Continuously train and develop the team, ensuring they have the skills and product knowledge to succeed in their roles.
Conduct weekly check-ins with Retail Associates to connect on team happenings, provide support, and encourage growth.
Manage and maintain accurate inventories, including conducting physical counts, ensuring the accuracy of stock levels, and addressing any discrepancies.
Prepare replenishment orders, coordinate the allocation of merchandise, recommend sales, markdowns and reallocation.
Drive sales performance by sharing clear goals and objectives, tracking progress, and motivating the team to meet and exceed targets.
Implement strategies delivered by the GSRV Leadership team to increase store sales and profitability.
Provide exceptional customer service by assisting shoppers with their needs, handling POS transactions, resolving any concerns, and ensuring a positive consumer experience.
Ensure the team maintains high standards of customer interaction.
Lead off-site pop-up shops by ensuring proper inventory levels, managing product transfers, and preparedness for sale including ticketing and organization.
Alongside the Director of Retail, the Team Lead will assist in coordinating the setup, merchandising, and customer experience at each event.
Assist retail shops at non-primary locations as needed, including providing coverage during peak times or staffing shortages, conducting inventory check-ins, and offering on-site staff training.
Ensure operational standards are met and support the implementation of new procedures or products to maintain a consistent experience across all locations.
Collaborate with colleagues across the council, GSUSA staff, and colleagues from other councils.
Assist in covering shops at non-officing locations to best support the needs of our customers.
Actively participate in all-staff meetings, staff in-service training, and other meetings.
When representing the council to both internal and external audiences, articulate GSRV’s desired image and position to all audiences.
Actively support the council’s commitment to diversity, equity, inclusion, access, racial justice, and anti-racism.
Conduct all activities with a high degree of cultural competency.
Contribute to building a cohesive, flexible, and productive staff environment that demonstrates the values and mission of Girl Scouts and delivers high-quality customer service.
Subscribe to the principles of the Girl Scout Movement