Retail Part Time Team Lead

Office Depot • Arvada, CO

3d

About The Position

The Retail Team Lead is a part-time role at Office Depot focused on providing customers with total solutions across products, technology, services, furniture, and print offerings. The role builds customer relationships and serves as a trusted advisor by using company training and sales tools to identify customer needs and support sales. The Team Lead contributes to a customer-centric environment, community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The role supports sales and customer satisfaction, maintains store visual and merchandising standards, and contributes to freight, logistics, and operational activities. The Team Lead is also a part-time Key Carrier who may perform Leader on Duty functions and must be able to handle External Key Carrier responsibilities, including scheduled opening and closing shifts. These responsibilities include helping maintain building and associate safety and security, supporting loss prevention, and carrying out store opening and closing processes. The position may require consent to periodic comprehensive third-party background checks.

Office Depot describes The ODP Group as a provider of products, services, and technology solutions through B2B distribution and omnichannel operations. Coworkers are expected to support a safe and healthy work environment by working safely and addressing potential hazards or concerns. The position offers an hourly pay range of $15.21 to $22.00. The company offers a benefits package including a 401(k), opportunities for advancement, and possible participation in an incentive program, subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and point-of-sale systems.
• Attention to detail.
• Ability to perform External Key Carrier responsibilities, including opening and closing shifts.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication and strong interpersonal skills.
• Positive, engaging, and adaptable approach in a changing environment.
• Demonstrated integrity, accountability, and trustworthiness.
• Action-oriented, results-driven approach with sound decision-making and patience.
• Desire to continually build product and selling knowledge.
• Ability to consent to periodic comprehensive third-party background checks may be required.

Nice To Haves

• Experience in Print Services.
• High school diploma or equivalent.
• Sales and/or customer service experience.

Responsibilities

• Support sales of print services and other store offerings while contributing to efficient store operations.
• Operate and assist associates with equipment in the Print Services area to ensure orders are completed correctly and on time.
• Use communication tools to request Print Services assistance and coordinate appropriate customer service throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify opportunities to improve processes and implement plans to reduce waste and inefficiencies.
• Work with associates to maintain loss prevention compliance and support company loss prevention efforts.
• Contribute to sales and profitability through conversion, average order value, and customer satisfaction initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to encourage client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• Help maintain store visual and merchandising standards and contribute to freight and logistics activities.
• Serve as a Key Carrier and potentially perform Leader on Duty functions.
• Help ensure the safety and security of the building and associates when management is absent.
• Perform scheduled opening and closing responsibilities, including store alarm activation or deactivation and opening or closing processes.
• Promote awareness of key performance indicators and provide guidance to improve results.
• May assist with reviews of cash handling, cashier and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned.
• Work safely and address potential workplace hazards or concerns.

Benefits

• Benefits package including a 401(k).
• Opportunities to move and grow within the organization.
• Possible eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED