Retail Part Time Team Lead

Office Depot • Arvada, CO

20h • $15 - $21 • Onsite

About The Position

The Retail Team Lead is a part-time role at Office Depot that provides customers with total solutions across Products, Technology, Services, Furniture, and Print. The Team Lead builds and maintains customer relationships, supports a customer-centric environment and local community engagement, and contributes to a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The role uses the company’s sales principles to proactively engage customers, assess their needs, and promote the store’s offerings.

The Team Lead helps develop a vibrant sales culture, maintain visual and merchandising standards, and support freight and logistics activities while prioritizing customer satisfaction. This part-time Key Carrier may perform Leader on Duty functions and must be able to perform external key carrier duties, including opening and closing the store and working the corresponding shifts. Essential functions may require consent to periodic comprehensive third-party background checks.

The position supports Print Services operations and sales, merchandise processing, operational efficiency, loss prevention, customer engagement, community outreach, and store opening and closing procedures. The Team Lead may also coach and train associates, provide guidance on performance indicators, and assist with cash-handling and related audits. The role requires a high school diploma or equivalent (preferred), 1–3 years of related experience (sales or customer service preferred), basic computer and POS skills, and strong sales, communication, interpersonal, and customer-service capabilities.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Ability to perform External Key Carrier responsibilities, including opening and closing the store and working the respective shifts.
• Advanced selling skills and a strong customer focus.
• Excellent verbal and written communication and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented, with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge.
• Ability to support a safe and healthy work environment and address potential hazards or concerns.
• May be required to consent to periodic comprehensive third-party background checks.

Nice To Haves

• Experience in Print Services.

Responsibilities

• Support the Print Services function and overall store sales.
• Operate and assist associates with Print Services equipment to ensure efficient production and accurate, on-time completion of client orders.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Support loss prevention compliance and ensure compliance with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
• Coach and train associates to improve the customer experience and client satisfaction.
• Support community outreach initiatives to drive client and customer retention.
• Develop personal selling skills and product knowledge using the sales and service tools provided.
• Help ensure building and associate safety and security when management is absent.
• Perform store opening or closing responsibilities, including awareness of key performance indicators, guidance to improve results, alarm activation and deactivation, and opening or closing processes.
• May assist with reviewing cash handling, cashier, merchandise error, register void, tax exemption, and related cash office audit records.
• Perform other duties as assigned or deemed necessary.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED