Retail Systems and Controls Manager

WARRENTON OIL GROUP•Warrenton, MO

54d

About The Position

The Retail Systems & Controls Manager is responsible for ensuring operational consistency, audit integrity, financial controls, and technology execution across all retail locations. This role serves as the business owner of the company’s C-store POS systems and retail software platforms, overseeing system upgrades, vendor partnerships, issue escalation, and field adoption. The position partners closely with Retail Operations, IT, and external technology vendors to ensure stores operate efficiently, securely, and in alignment with company standards.

Requirements

Strong understanding of multi-location retail operations and C-store environments
Highly skilled in technology, with the ability to learn, implement, and adapt to an ever-evolving technology landscape
Working knowledge of POS systems, retail audits, shrink management, and operational compliance
Ability to analyze operational and financial data to identify trends and root causes
Strong investigative, analytical, and problem-solving skills
Effective communicator with frontline teams and senior leadership
Ability to influence and drive accountability without direct reporting authority
Comfortable in a highly field-based role with significant travel
Thrives in a fast-moving environment by working with urgency, adapting quickly to changing priorities, and taking initiative to accomplish responsibilities independently
Able to collaborate effectively with IT and technology vendors without serving as a technical repair resource
Relevant retail and systems experience
High school diploma or equivalent
A valid driver’s license and current vehicle insurance are required and must be maintained throughout employment
Must be able to lift up to 50 pounds, including carrying cases of merchandise and moving equipment.
Ability to stock storage areas and coolers is required.
In the event of an emergency, must be able to lift and operate a 25-pound fire extinguisher.

Responsibilities

Lead POS upgrades, software rollouts, patches, and system enhancements in partnership with IT and vendors
Manage vendor relationships, including performance oversight, issue escalation, and contract-related coordination
Ensure operational readiness for system deployments, store openings, remodels, and conversions
Monitor recurring technology issues and drive long-term resolution strategies
Identify opportunities to improve system utilization, reporting capabilities, and overall operational efficiency
Provide leadership updates on system performance, risks, and improvement initiatives
Investigate failed or underperforming store audits, identify root causes, and implement corrective action plans with store leadership
Conduct store visits to assess compliance with operational standards and company procedures
Identify recurring operational gaps and recommend scalable process improvements
Partner with Retail Operations to drive accountability and execution consistency across locations
Analyze shrink trends and identify risk patterns across retail locations
Partner with store leadership to implement prevention strategies and strengthen loss controls.
Develop and deliver shrink awareness training
Support investigations related to employee theft, fraud, or financial irregularities
Utilize reporting tools and store data to proactively identify loss exposure risks
Research and resolve vendor invoice discrepancies and identify systemic drivers of recurring errors
Review labor usage trends and partner with store leadership to improve efficiency, scheduling practices, and compliance
Provide actionable feedback to strengthen operational discipline and financial accountability
Serve as the primary liaison between retail locations, IT, and third-party technology vendors
Ensure technology issues are properly documented, prioritized, and resolved to minimize operational disruption
Build strong working relationships with store managers, district leaders, IT, and external partners
Provide regular updates to leadership on operational risks, audit findings, labor trends, and shrink performance
Perform additional duties as assigned