Retail Support Associate - Shoe Expeditor, Willowbrook Mall - TX - Part Time

Macy's • Houston, TX

1d • Onsite

About The Position

Macy's is looking for a Shoe Expeditor to join their Women's Shoe department. This role is crucial for ensuring smooth operations by quickly locating and delivering requested products to selling colleagues. The Shoe Expeditor will also be responsible for maintaining a clean and organized shoe department while providing exceptional customer service. The ideal candidate will have a sense of urgency, attention to detail, and a collaborative spirit to create an easy and fun shopping experience for customers. This is a part-time position requiring flexibility in scheduling, including nights, weekends, and holidays. Part-time colleagues are typically scheduled for 12-24 hours per week, with hours dependent on business needs and availability.

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Ability to communicate and share information with diverse groups of customers and peers.
• Self-starter able to adapt quickly to changing customer expectations and needs.
• Understand and communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Resourceful and responsive to changing priorities.
• Able to work a flexible schedule with retail hours, including days, evenings, weekends, and holidays.
• Heavy lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting at least 50lbs.
• Stooping, kneeling, crouching, and climbing ladders.
• Reaching above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and handheld electronic equipment.

Responsibilities

• Quickly locate and deliver requested products to selling colleagues.
• Ensure the shoe department is clean and organized.
• Provide exceptional customer service.
• Greet customers, answer their questions, and provide assistance in a friendly and professional manner.
• Ensure a positive shopping experience by addressing customer concerns and resolving issues promptly.
• Conduct sales transactions, including operating cash registers, handling payments, and processing exchanges or returns.
• Deliver a great customer experience by quickly and accurately pulling orders from the stockroom and staging them for sales colleagues.
• Assist in locating and pulling merchandise to fulfill digital customer orders.
• Maintain an orderly and visually appealing store by arranging and replenishing displays.
• Ensure stock room is organized, process new and damaged items, perform shoe inventory, and scan items back into stock.
• Maintain accurate pricing and signage throughout the department.
• Foster an environment of acceptance and respect.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed