Retail Support Agent (6-months)

AMA - Alberta Motor Association•Sherwood Park, AB

3d•Onsite

About The Position

The Member Services team is looking for an individual who can provide exemplary customer service and support. This role requires a friendly, approachable person who goes above and beyond to assist members with retail items and membership products and services. The ideal candidate enjoys understanding and anticipating member needs, acting as a detective and problem-solver to find the right answers. AMA is more than a workplace; it’s a family that helps protect what matters most to its members, with opportunities to grow across various operations like automotive, registries, travel, and insurance. Building on a century of service, AMA is passionate about making a meaningful difference in Alberta communities, starting with its people.

Requirements

At least 18 years old
High school diploma
Updated Police Information Check (PIC)
Strong communication skills
Sales or customer service experience
Commitment to learning
1-2 years of retail and/or administrative experience
Awesome attitude and genuine desire to help people

Nice To Haves

You love the fact that every day on the job is different from the last – and you’re excited at the opportunity to always be learning something new, often in new environments too.
You enjoy being a part of a team whose experience and expertise is there to tap into, and you like sharing your own knowledge and skills as well.
You’ve got mad skills when it comes to thinking on your feet in a fast-paced environment.
You welcome the opportunity to face a challenge head-on and know how to handle even the toughest situation with patience and grace.
You've made it your personal mission to take customer service to the highest possible level.

Responsibilities

Report to the Assistant Manager, Member Services.
Provide outstanding customer service and support to our members, keeping on top of and promoting appropriate AMA products and services.
Complete membership, basic registry and entry level travel product and service transactions – accurately, confidentially and in a timely manner.
Professionally engage members in a welcoming and positive manner to determine their needs and take care of retail transactions within our centers. (Retail transactions include but are not limited to: membership support, gift card sales, movie pass sales, International Driver’s Permits, road test check-ins, Parks Canada passes, Driver’s Education programs, ski passes, passport photos, basic registry services, and other retail items sold in center).
Provide back-up for our Member Services Coordinators.
Various Admin tasks as assigned including assisting agents with hold support, document printing, inventory, gift card counts, custodian, cash out and other duties as assigned.
Assess member needs and match with the appropriate representative best qualified to complete the relevant product and/or service. This will be most critical where specialization is required for complex customer needs.