Retail Supervisor

Island Hospitality Management•Citra, FL

1d•Onsite

About The Position

At Camp Margaritaville Resort, we blend laid-back island vibes with exceptional hospitality to create unforgettable experiences for every guest. From family-friendly activities to signature Margaritaville celebrations, we deliver fun, escape, and adventure in every moment. We’re seeking a Retail Supervisor to oversee daily retail operations and lead our store team in delivering outstanding guest service. This role is hands-on and customer-focused, combining leadership responsibilities with day-to-day retail operations to ensure an inviting, well-run shopping experience.

Requirements

Prior retail or customer service experience
Supervisory experience preferred
Strong cash-handling skills and attention to detail
Basic computer proficiency, including email and internet use
Excellent written and verbal communication skills
Friendly, approachable demeanor with a strong commitment to guest service
Ability to lead by example in a fast-paced environment

Responsibilities

Supervise daily retail store operations and provide leadership to retail staff
Greet customers, answer phones courteously, and ensure all sales transactions are completed accurately
Receive payments by cash, check, or credit card and accurately count and provide change
Monitor cash handling procedures and report shortages or discrepancies to the Resort Manager
Ensure merchandise is neatly displayed, properly stocked, and visually appealing
Communicate inventory shortages and assist with merchandise ordering
Receive, verify, and stock vendor deliveries; maintain positive vendor relationships
Perform and oversee shift opening and closing duties
Assist with guest registration, including greeting and registering overnight campers and issuing passes
Maintain cleanliness and safety of interior and exterior store areas
Inspect store facilities and equipment to ensure proper working order and report any issues to management

Benefits

Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available
Dependent care FSA
Identity Theft Protection Insurance
Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary.
401(k) is fully vested upon the first contribution
Rewarding Hard Work: Incentive based bonus program
Free room nights at our properties and employee discounts within your brand
Discounts for friends and family within your brand
Team Member recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations