Full-Time Retail Supervisor for San Carlos

GOODWILL OF SILICON VALLEY•San Jose, CA

13d•$20 - $22•Onsite

About The Position

Goodwill of Silicon Valley seeks a Retail Supervisor for its San Carlos store. At the direction of the Store Management Team, the supervisor provides work direction to store personnel during shifts and may oversee store operations without management supervision when opening or closing. The role supports customer service, sales transactions, production processes, merchandising, inventory, housekeeping, and consistent use of store policies and procedures. The position works on an enclosed storeroom floor and in a receiving area. The store environment is heated and ventilated, with daily cleaning that keeps dust and dirt insignificant. Work is performed at a fast pace in a dynamic, time-flexible environment and requires constant standing and walking. The role has light physical demands, including lifting up to 30 pounds and frequent lifting or carrying of objects up to 10 pounds; equipment or coworker assistance is used for large or heavy items.

Requirements

High school diploma or equivalent is preferred.
Proficiency in English is preferred.
Ability to back up and assist the management team as requested.
Ability to communicate effectively orally and in writing with coworkers, staff, and the public.
Ability to explain decisions tactfully and present information clearly.
Ability to perform arithmetic and count money and change quickly and accurately.
Ability to learn and accurately perform opening and closing procedures, cash register operation, bank deposit procedures, and related store paperwork.
Ability to understand and accept directions and follow procedures.
Ability to perform repetitive and varied duties without losing composure or efficiency.
Knowledge of sales point-of-sale systems.
Ability to work in a dynamic, fast-paced, and time-flexible environment.
Ability to meet the physical requirements, including constant standing and walking and lifting up to 30 pounds; frequent lifting or carrying of objects up to 10 pounds.

Nice To Haves

One to two years of prior lead or supervisory experience.
Retail merchandising experience with a demonstrated track record of enhancing store sales.
Knowledge of NetSuite and RMH/RMS (Retail Management Hero/System).

Responsibilities

Provide work direction to store personnel during shifts as directed by the Store Management Team.
Be accountable for store cash funds when opening or closing the store without management supervision.
Assist customers and oversee cash register operations, sales and monetary transactions, and opening and closing procedures.
Maintain positive customer and employee morale and promptly report problems or complaints to the Management Team.
Assist with inventory, displays, merchandising, stock placement, stock rotation, markdowns, and marketing merchandise.
Perform production processes, including pricing, sorting, and greeting donors.
Conduct productive Store Huddles during shifts when the Store Management Team is absent.
Organize and arrange merchandise and perform housekeeping tasks to maintain a neat, clean, and safe environment throughout the store property.
Use proper merchandise handling techniques and equipment to promote safe handling and employee safety.
Ensure store employees consistently follow Store Policies and Store Operating Procedures.
Watch for damage, theft, and potential safety hazards, and immediately report observations to the Store Management Team and Loss Prevention, including notification to Corporate by email.
Perform other duties as assigned.