Retail Supervisor | Alabaster

America's Thrift Stores•Alabaster, AL

About The Position

The Retail Supervisor manages daily operations of the front end and retail sales floor, maintaining company standards throughout the store and ensuring attentive service to customers and donors. The role observes, evaluates, trains, and coaches team members through active involvement in audits, quality control, and daily operations. The supervisor exemplifies America’s Thrift Core Values in donor experience, productivity, and customer service, and works a rotating schedule that may include mid-shifts, evenings, weekends, and holidays. The supervisor directs departmental team members, supports hiring and onboarding, schedules staff according to labor needs, and performs retail team member duties. The position also oversees inventory, cash register operations, cash handling, customer service, merchandise presentation, promotions, loss prevention, and workplace safety. In the absence of the Assistant Store Manager, the supervisor oversees retail processes and team operations in accordance with applicable policies, procedures, regulations, and laws, and fulfills manager-on-duty responsibilities as needed. America’s Thrift is a mission-driven retail company founded in 1984, with stores across the South and more than 1,500 team members. The company works with local charities and helps keep reusable goods out of landfills. The role involves working throughout the store, including sales floor, front end, processing, stock, loading/donation, office, and exterior areas. Work may involve varying noise levels, dust, odors, activity levels, and indoor and outdoor weather and temperature conditions.

Requirements

At least two years of experience as a supervisor, team lead, or key holder in the retail industry.
Proficiency in basic mathematics and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach the work of others.
Ability to understand and follow written and verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver’s license and clean driving record.
Ability to work a rotating schedule that may include mid-shifts, evenings, weekends, and holidays.
Ability to stand and walk on hard surfaces for extended periods during the shift.
Ability to lift and carry merchandise, supplies, and other materials weighing up to 50 pounds.
Ability to push and pull carts, racks, merchandise, and equipment weighing up to 25 pounds.
Ability to frequently bend, stoop, kneel, crouch, reach, and perform repetitive movements.
Ability to reach at, below, and above waist and shoulder level, including overhead.
Ability to safely climb ladders or approved equipment to access items up to 14 feet high and maintain balance while doing so.
Manual dexterity and hand-eye coordination sufficient to operate cash registers, computers, handheld devices, tagging equipment, and other store equipment.
Ability to handle merchandise of varying sizes, shapes, weights, textures, and conditions.
Adequate vision, hearing, and verbal communication abilities to interact effectively and identify potential safety concerns.
Ability to perform physical activities while supervising and responding to store operations throughout the store.
Ability to move throughout store areas, including sales floor, front end, processing, stock, loading/donation, office, and exterior areas.
Ability to work indoors in a semi-controlled temperature environment and outdoors in varying weather and temperature conditions as business needs require.
Ability to safely perform the essential physical functions of the position throughout the scheduled shift, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Observe, interact with, coach, and recognize team members regularly.
Schedule team members according to the store’s labor needs.
Perform duties required of retail team members.
Manage inventory tracking systems to record deliveries and stock levels.
Analyze product and supply levels, anticipate inventory issues, and take corrective action to maintain sufficient inventory.
Supervise cash register operations and control cash and tender.
Perform morning accounting and banking procedures as assigned.
Respond to customer and donor questions, requests, and complaints.
Model, train, and coach customer service expectations to deliver a positive customer and donor experience.
Maintain merchandise freshness, condition, pricing, and shop-ability standards.
Create and maintain visually appealing merchandise displays.
Assist the General Manager with sales and marketing promotions and programs.
Maintain a respectful, values-driven workplace and use open communication to turn team member input into meaningful action.
Bring complaints to the Assistant Store Manager or General Manager for resolution in accordance with company values, policies, and procedures.
Protect company assets and information through safe handling, security, and integrity.
Promote loss prevention awareness and uphold relevant procedures and policies.
Maintain a safe work environment through education, follow-up, policy implementation, and support of OSHA guidelines.
In the absence of the Assistant Store Manager, oversee and administer retail processes and team operations in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
Perform other duties as assigned by management.