FT Retail Supervisor for Gilroy Store

GOODWILL OF SILICON VALLEY•Gilroy, CA

1d•$20 - $22•Onsite

About The Position

Goodwill of Silicon Valley is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring clients’ sense of self-worth through workforce creation, vocational training, and environmental stewardship. The organization operates retail stores, an online store, reuse and recycling operations, and a Contract Services division. The Retail Supervisor provides work direction to store personnel during shifts at the Gilroy store under the direction of the Store Management Team. The role supports customer service, cash and sales operations, merchandising, production processes, store cleanliness, safety, and consistent use of store policies and procedures. When management is absent, the supervisor is expected to conduct productive Store Huddles and may oversee opening or closing procedures. Work takes place on an enclosed storeroom floor and in the store’s receiving area. The environment is heated and ventilated, with daily cleaning controlling dust and dirt. The position involves a fast-paced, time-flexible environment, constant standing and walking, and lifting up to 30 pounds; heavier or large items are moved with handling equipment or assistance.

Requirements

Ability to assist and back up the management team as requested.
Ability to communicate effectively, orally and in writing, with coworkers, staff, and the public.
Ability to explain decisions tactfully and present information clearly.
Ability to perform arithmetic and count money and change quickly and accurately.
Ability to learn and accurately perform opening and closing procedures, cash register operation, bank deposit procedures, and related store paperwork.
Ability to understand and accept directions and follow procedures.
Ability to perform repetitive and varied duties without losing composure or efficiency.
Knowledge of sales point-of-sale systems.
Ability to work effectively in a dynamic, fast-paced, and time-flexible environment.
Ability to meet the role’s physical demands, including constant standing and walking and lifting up to 30 pounds; follow safe-handling procedures.
Normal or corrected talking, hearing, and seeing abilities sufficient to perform required tasks.

Nice To Haves

High school diploma or equivalent.
Proficiency in English.
One to two years of prior lead or supervisory experience.
Retail merchandising experience with a demonstrated track record of enhancing store sales.
Familiarity with NetSuite and RMH/RMS (Retail Management Hero/System).

Responsibilities

Provide work direction to store personnel during shifts at the direction of the Store Management Team.
Be accountable for store cash funds when opening or closing without management supervision.
Assist customers and oversee cash register operation, sales and monetary transactions, and opening and closing procedures.
Maintain positive customer and employee morale, and promptly report problems or complaints to the Management Team.
Assist with inventory, displays, merchandising, stock placement and rotation, markdowns, and merchandise marketing.
Perform and support production processes, including pricing, sorting, and greeting donors.
Conduct productive Store Huddles during shifts when the Store Management Team is absent.
Organize and arrange merchandise and complete housekeeping tasks to maintain a neat, clean, and safe environment throughout the store property.
Use appropriate merchandise-handling techniques and equipment to support safe handling and employee safety.
Ensure store policies and operating procedures are followed consistently by store employees.
Watch for damage, theft, and potential safety hazards, and promptly report observations to the Store Management Team and Loss Prevention, including notification to Corporate by email.
Perform other duties as assigned.