Retail Supervisor- Books & Bites

Campus Auxiliary Services - SUNY Geneseo • Village of Geneseo, NY

54d • Onsite

About The Position

The Retail Supervisor oversees Books & Bites, a food and retail marketplace on the SUNY Geneseo campus, and supports smooth daily operations while providing high-quality service to students, faculty, and other customers. The role is responsible for store and café processes, sanitation and safety practices, and directly supervising employees to ensure compliance with department policies and procedures.

This is a 10-month position with summers off. The schedule is subject to change based on business and operational needs. Anticipated schedules are either Monday–Thursday, 2:00 p.m.–10:30 p.m., and Friday, 8:30 a.m.–5:00 p.m.; or Monday–Friday, 12:00 p.m.–10:30 p.m. Hours may be adjusted as necessary. The position reports to the Retail Unit Manager and is non-exempt. The rate of pay is $21.53 per hour.

Requirements

• High school diploma or equivalent.
• Culinary and/or supervisory experience required.
• Excellent communication and interpersonal relationship-building skills.
• Outstanding customer service skills.
• Time-management skills.
• Prioritization skills.
• Strong leadership skills.
• Problem-solving skills.
• Business acumen.
• Ability to bend, stoop, kneel, crouch, and twist.
• Ability to continue pushing, pulling, standing, grasping, and reaching.
• Ability to lift up to 40 pounds occasionally.

Nice To Haves

• Associate's degree, or an equivalent combination of education and experience.
• ServSafe certification.

Responsibilities

• Oversee Books & Bites to support high customer satisfaction in products and experience while advancing company objectives.
• Select products and manage merchandising and placement.
• Organize product placement and store space to use space effectively and increase sales.
• Partner with the marketing team to develop and implement strategies that increase awareness, attract customers, and drive revenue.
• Maintain monthly and annual sales targets.
• Anticipate and address customer-service comments or concerns.
• Establish, follow, and enforce sanitation and product- and service-quality standards and procedures to maintain a safe, secure, and healthy work environment.
• Assist with oversight of point-of-sale operations, including register management and reconciliation.
• Coach employees, create learning opportunities, and provide relevant, timely feedback.
• Assist with interviewing and hiring staff.
• Manage employee performance by defining job responsibilities and performance standards and providing clear, thorough, timely feedback.
• Manage and delegate employee tasks.
• Monitor staff attendance, review and approve requests, authorize overtime, and verify timecards.
• Oversee stock and inventory to ensure appropriate product levels and availability.
• Communicate with other departments about Grab and Go product ordering and placement.
• Reconcile the daily register and safe.
• Calculate costs and set prices for new items.
• Perform other duties as assigned to support individual and organizational goals.

Benefits

• Comprehensive health and wellness packages, including health, dental, vision, and FSA or HSA for full-time employees.
• Retirement savings with employer match contributions.
• Life and disability insurance.
• Generous paid time off.
• Paid holidays.
• Complimentary dining at on-campus restaurants and cafes.
• Career growth opportunities.
• My Better Benefits discount services.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED