Retail Supervisor (Top of the Rock - Rockefeller Center)

SPS-North America•New York, NY

9d•$20 - $21•Onsite

About The Position

Top of the Rock at Rockefeller Center is one of New York City’s most celebrated attractions, offering panoramic skyline views and a refined, world-class guest experience. To support peak season operations, we’re seeking engaging, customer-focused Retail Supervisors to support the day-to-day operations of our retail and gift shop environment. In this role, you’ll help lead the sales floor, support team performance, maintain visual merchandising standards, and ensure every guest interaction is welcoming, seamless, and memorable. As a Retail Supervisor, you help drive sales performance, maintain operational standards, and create a welcoming retail environment in a fast-paced, high-traffic setting. This seasonal opportunity provides valuable retail experience within a premier NYC destination, with potential consideration for future opportunities based on performance and business needs. This role helps ensure the retail operation runs smoothly while delivering the elevated level of service guests expect from Top of the Rock.

Requirements

High School Diploma or equivalent required
1–2 years of retail, merchandising, or customer-facing experience preferred
Basic computer proficiency and ability to learn POS systems and retail technology
Flexibility to work evenings, weekends, holidays, and peak business periods
Professional appearance and adherence to company standards and policies
Ability to lift, carry, or move merchandise and supplies up to 50 lbs. using appropriate equipment
Ability to stand, walk, bend, kneel, and remain active for extended periods
Ability to operate registers, computers, and other retail equipment

Nice To Haves

Previous retail, merchandising, or leadership experience preferred
Previous supervisory or leadership experience is a plus

Responsibilities

Assist guests with merchandise selection, purchases, and transaction support
Deliver friendly, professional, and elevated customer service at all times
Support sales goals and KPI targets through guest engagement and team collaboration
Help oversee daily retail operations and support overall team performance
Lead by example while promoting a positive and collaborative work environment
Support store opening, closing, and operational procedures
Maintain visually appealing displays, signage, and seasonal merchandising presentations
Restock and organize merchandise to ensure the sales floor remains guest-ready
Support inventory control, cycle counts, and loss prevention efforts
Monitor inventory levels and communicate restocking needs to leadership
Operate POS systems and troubleshoot minor issues when necessary
Maintain store presentation and operational standards
Follow all company policies, procedures, and operational standards