Retail Supervisor- Books & Bites

Campus Auxiliary Services - SUNY Geneseo • Village of Geneseo, NY

2d • Onsite

About The Position

Books & Bites is a food and retail marketplace on the campus of Suny Geneseo. The Retail Supervisor assists in the smooth operation of daily processes to provide high quality service to students, faculty and other customers. This position is responsible for all store/cafe processes, and ensures sanitation and safety practices are met in all areas of the location. This position has direct supervision of employees to ensure compliance and adherence to department policies and procedures. This is a 10 month position with summer months off. The schedule (which is subject to change) is Monday through Thursday 2:00 pm – 10:30 pm, and Friday 8:30 am – 5:00 pm. Hours may adjust as necessary for business operations.

Requirements

• High school diploma or equivalent.
• Culinary and/or supervisory experience required.
• Excellent communication and interpersonal relationship building
• Outstanding customer service
• Time management
• Prioritization
• Strong leader
• Problem solving
• Customer service
• Business acumen

Nice To Haves

• Associate's degree is preferred, or equivalent combination of education and experience.
• ServSafe certification preferred.

Responsibilities

• Oversight of Books & Bites to ensure high customer satisfaction in products and experience while driving company objectives
• Responsible for product selections, merchandising and placement
• Create product placement and organize space to utilize the space and increase sales.
• Partner with the marketing team to develop and implement strategies that increase awareness of Books & Bites, attract customers, and drive revenue
• Maintain monthly and annual sales targets
• Anticipate and mitigate customer service comments or concerns
• Maintain a safe, secure, and healthy work environment by establishing, following, and enforcing sanitation and quality of products and service standards and procedures
• Assist in the oversight of all point-of-sale operations, including register management and reconciliation.
• Ensure an effective learning environment by coaching employees, orchestrating learning opportunities, and providing relevant, high-page feedback.
• Assist in interviewing and hiring of staff
• Manage employee performance by clearly defining job responsibilities and standards of performance, providing clear, thorough, and timely feedback
• Manage and delegate tasks to employees
• Monitor staff attendance, reviews and approves various requests and authorizes overtime and verification of timecards
• Oversee stock and inventory to ensure appropriate product levels and availability
• Communicate with other departments for Grab and Go product ordering and placement
• Responsible for daily register and safe reconciliation
• Responsible for costing out and pricing new items
• Other duties may be assigned to reach individual and organizational goals

Benefits

• Comprehensive health and wellness packages including health, dental, vision, FSA, or HSA for full-time employees
• Retirement savings with employer match contributions
• Life/Disability Insurance
• Generous paid time off
• Paid holidays
• Complimentary dining and our on-campus restaurants and cafes
• Career growth opportunities
• My Better Benefits discount services
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED