Cog Railway - Retail Supervisor

The Broadmoor Hotel's Talent Acquisition Team•Colorado Springs, CO

18h

About The Position

The Cog Railway Retail Supervisor oversees the daily operations of the gift shop and supports sales performance, team leadership, and inventory management. As an ambassador for Pikes Peak and the Cog Railway, the supervisor provides warm, personalized guest service and maintains an organized, engaging, and profitable retail operation that reflects the destination. The role includes supervising staff, maintaining merchandising and cleanliness standards, managing inventory and shipments, handling guest concerns and transactions, and complying with company procedures and service standards.

Requirements

High school diploma or GED equivalent.
Valid driver’s license; employees operating Broadmoor vehicles must be at least 18 years of age.
Ability to use Microsoft Office tools for documentation and email communication.
Strong communication, negotiation, and conflict-resolution skills.
Ability to work in a fast-paced environment.
Ability to lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
Flexible schedule, including weekends and holidays, as required by the calendar of events.

Nice To Haves

Previous experience in retail, supervision, or hospitality is highly preferred; an equivalent combination of relevant education and professional background will be considered.
Motivation, positive energy, collaboration, and the ability to connect with colleagues and drive results.

Responsibilities

Oversee daily opening and closing procedures.
Supervise day-to-day gift shop activities and maintain exceptional service and operational standards.
Partner with the Retail Manager and General Manager to optimize store layout, product placement, and merchandise presentation.
Maintain showroom cleanliness, visual merchandising standards, and an inviting shopping environment.
Create staff assignments and coordinate employee work and break schedules.
Train and coach team members on company policies, retail procedures, product knowledge, and guest service expectations.
Support complex sales transactions and guest inquiries.
Lead by example to foster a welcoming, engaging, and memorable shopping experience.
Monitor inventory levels and ensure merchandise is adequately stocked and displayed.
Track and maintain inventory of retail supplies, equipment, and merchandise.
Inspect incoming shipments, verify packing slips against purchase orders, and resolve discrepancies.
Ensure merchandise is accurately priced, tagged, and merchandised according to company standards.
Recommend new product offerings and merchandise assortment improvements.
Welcome guests visiting and celebrating Pikes Peak and the Cog Railway.
Address guest concerns, process returns, and resolve issues professionally.
Handle cash, audit daily receipts, and reconcile point-of-sale transactions according to company policies and internal controls.
Comply with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence.
Learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
Perform other duties as assigned.