Retail Supervisor | Dothan

America's Thrift Stores•Dothan, AL

7d•Onsite

About The Position

The Retail Supervisor manages daily operations of the front end and retail sales floor, maintains company standards across store areas, and ensures team members provide quick, accurate, and friendly service to customers and donors. The role includes auditing, quality control, and observing, evaluating, training, and coaching team performance. The supervisor exemplifies America’s Thrift core values in donor experience, productivity, and customer service. The position requires a rotating schedule that may include mid-shifts, evenings, weekends, and holidays. The supervisor may fulfill manager-on-duty responsibilities and oversee retail processes and teams in the absence of the Assistant Store Manager.

Requirements

At least two years of experience as a supervisor, team lead, or key holder in the retail industry.
Proficiency in basic mathematics and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach others’ work.
Ability to understand and follow written and verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver’s license and clean driving record.
Ability to work a rotating schedule, including mid-shifts, evenings, weekends, and holidays.
Ability to meet the stated physical requirements, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Observe, interact with, coach, and recognize team members.
Schedule team members according to store labor needs.
Perform duties required of retail team members.
Manage inventory tracking systems and record deliveries and stock levels.
Analyze product and supply levels, anticipate inventory issues, and take corrective action.
Supervise cash register operations and control cash and tender.
Perform assigned morning accounting and banking procedures.
Respond to customer and donor questions, requests, and complaints.
Model, train, and coach customer service expectations to deliver a positive customer and donor experience.
Maintain merchandise freshness, condition, pricing, and shop-ability standards.
Create and maintain visually appealing merchandise displays.
Assist the General Manager with sales and marketing promotions and programs.
Maintain a respectful, values-driven workplace and turn team member input into meaningful action through open communication.
Escalate complaints to the Assistant Store Manager or General Manager for resolution in accordance with company values, policies, and procedures.
Protect company assets and information through safe handling, security, and integrity.
Promote loss prevention awareness and uphold related procedures and policies.
Maintain a safe work environment through education, follow-up, and support of OSHA guidelines.
In the absence of the Assistant Store Manager, oversee, implement, and administer retail processes and the team in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
Perform other duties as assigned by management.