Retail Supervisor LEGOLAND Discovery Center Dallas
About The Position
In this exciting leadership role, you will lead from the Retail floor, providing example-based, shoulder-to-shoulder leadership. You will deliver outstanding guest care aligned with Guest Obsession standards, motivate, coach, and develop team members to reach their full potential, and deliver engaging daily team briefings and maintain clear communication. You will support daily operations and ensure all positions are effectively covered, uphold the highest retail standards of safety, presentation, and guest service, and empower the team to confidently handle service recovery moments. You will monitor Retail guest-facing areas and help enhance the overall experience, provide feedback to drive performance and maximize sales opportunities, and assist with scheduling, training, and performance support. You will also support Duty Manager shifts overseeing attraction-wide operations and encourage new ideas and innovation to improve the business.
Requirements
- High school diploma or GED
- At least two years of supervisory experience in a high-volume Retail environment
- Strong leadership and communication skills
- A calm, confident approach in a busy, high-energy setting
- Excellent guest service and problem-solving abilities
- Sales awareness and attention to detail
- Comfort working with POS or computerized systems
- The ability to multitask and stay organized
- A positive attitude and passion for creating amazing guest moments
Responsibilities
- Lead from the Retail floor, providing example-based, shoulder-to-shoulder leadership
- Deliver outstanding guest care aligned with Guest Obsession standards
- Motivate, coach, and develop team members to reach their full potential
- Deliver engaging daily team briefings and maintain clear communication
- Support daily operations and ensure all positions are effectively covered
- Uphold the highest retail standards of safety, presentation, and guest service
- Empower the team to confidently handle service recovery moments
- Monitor Retail guest-facing areas and help enhance the overall experience
- Provide feedback to drive performance and maximize sales opportunities
- Assist with scheduling, training, and performance support
- Support Duty Manager shifts overseeing attraction-wide operations
- Encourage new ideas and innovation to improve the business
Benefits
- Diverse, dynamic and inclusive culture of play
- Equal employment opportunity
- Equal pay
- Child Safeguarding Background Screening (for roles with high engagement with children)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
