Retail Supervisor - The Thrift Store

Red, White & Blue | Mile High Thrift | World Thrift | Valley Thrift | Community Thrift | Thrift • Jacksonville, FL

1d • Onsite

About The Position

As the Retail Supervisor at RWB Thrift, you will play a key role in supporting the Retail Manager and overseeing the day-to-day operations of the sales floor. You will work closely with the retail team to ensure excellent customer service, maintain store standards, and achieve sales targets. This role is ideal for someone looking to advance their career in retail, with guidance and support provided by the Retail Manager. Your responsibilities will include supervising retail activities, coaching and developing team members, and ensuring efficient cashier operations and floor management. You will collaborate closely with the Retail Manager to enhance the customer shopping experience, implement sales strategies, and contribute to the overall success of our thrift store operations.

Requirements

• Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position may entail interactions with customers, donors, colleagues, and supervisors who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, as well as the ability to communicate verbally and in writing in English, may be necessary.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Basic computer skills, including MS Office, Teams, and Outlook.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Capable of safely and effectively performing essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements.
• Must have the ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs. of force, and constantly apply negligible force when handling objects.
• Able to stand for extended periods of time.
• Proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm.
• Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands.
• Capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks.
• Possesses clarity of vision at 20 inches or less and 20 feet or more.
• The job involves regular repetitive motions.

Nice To Haves

• Proficiency in both English and Spanish is preferred.
• High school diploma or GED preferred
• Previous thrift, retail, warehouse, or customer facing experience is preferred, but not required

Responsibilities

• Manage day-to-day operations of the sales floor, ensuring adherence to store standards, efficient product processing, and optimal customer service delivery under the guidance of the Retail Manager.
• Supervise and mentor retail team members, providing ongoing coaching to enhance performance and foster a positive work environment.
• Ensure exceptional customer service, handling inquiries, and resolving issues promptly and effectively, reflecting the Retail Manager's direction.
• Oversee inventory levels on the sales floor, ensuring products are well-stocked, merchandised, and priced accurately to meet customer demand and sales targets.
• Supervise cashier operations, including transaction processing and adherence to cash handling procedures, under the guidance of the Retail Manager.
• Gain exposure to business operations by reviewing key reports, understanding departmental goals, and contributing to achieving performance metrics with guidance from the Retail Manager.
• Work closely with the Retail Manager to implement sales strategies, optimize productivity, and contribute to the overall success of thrift store operations.

Benefits

• We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
• We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours.
• We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals.
• We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED