Retail Supervisor

Execulink Telecom•Woodstock, ON

33d•Hybrid

About The Position

Join us as a Retail Supervisor and turn your knack for people and passion for retail into a career-defining role—you’ll lead and coach a dynamic team to deliver exceptional customer experiences, drive sales and service KPIs, and keep our stores looking sharp while representing Execulink at community events. This hands-on role mixes people leadership, operations, merchandising and problem-solving with targeted training, mentor support and clear development milestones so you can expand your skills in coaching, customer service, inventory and performance management. If you’re eager to grow, make measurable impact, and build a visible leadership track in a fast-moving, community-focused company, this is the opportunity to step up, lead with energy, and shape your next chapter with Execulink.

Requirements

Minimum of 2 years’ supervisory experience in a sales and customer service setting
Demonstrated ability to lead, coach and motivate to deliver an excellent customer experience while achieving targets and KPIs
Experience in a supervisory retail role including knowledge of selling tactics, inventory management and merchandising
Experience working with Customer Relationship Management (CRM) applications and scheduling software
University degree or college diploma, with a focus in Business, preferred
Experience with relevant software applications
Valid Class G Driver’s License and access to reliable transportation
Superior leadership skills in managing a team through motivation and encouragement to ensure an excellent customer experience
Ability to analyze results with the purpose of formulating successful actions for improvement
Solid understanding of exceptional service practices, tactics, and tools
Ability to handle stressful and challenging situations calmly and effectively, within a fast paced environment
Communicates clearly and effectively (verbal and written)
Strong attention to accuracy, detail and follow-up
Superior negotiation skills to manage customer expectations
Ability to manage and prioritize multiple tasks, using excellent planning, problem solving and organizational skills
Tenacious, self-starter and results-oriented
Highly professional and approachable
Maintain a high level of engagement with direct reports by setting targets and KPIs; consistently monitor and provide both formal and informal coaching to ensure performance excellence
Must have a positive and empathetic attitude that includes patience, dedication and commitment
Must be a highly motivated team player that takes pride in the quality of your work
Good judgment to proactively and independently solve problems and make decisions
Demonstrated ability to prioritize, multi-task and be flexible to take on varied responsibilities
Ability to work well independently with minimal supervision

Responsibilities

Conduct candidate selection, training and ongoing development for the Retail Team
Coach and lead the team to attain sales targets and service KPIs and deliver an excellent customer experience
Ensure frequent and clear communication with direct reports so they are knowledgeable on current service programs and strategies
Schedule staffing to align with the hours of operation
Handle customer escalations as appropriate/required
Identify and resolve customer service issues, through problem management and tracking
Represent Execulink in community events to build awareness and relationships
Work closely with other Supervisors and Managers to ensure streamlined communications within all store locations
Provide operational support to store locations as needed
Maintain store presentation standards in line with Execulink brand expectations
Follow established process for inventory control within store locations
Work with external business partners in the maintenance of the store locations
All other duties as assigned
Hire/Onboarding/Train/Retain
Together with the Sales Manager, set KPIs, consistently monitor and provide formal and informal feedback to all team members
Conduct regularly scheduled team meetings
Develop and execute individual coaching plans including regularly scheduled 1:1s and interaction reviews (in-person, telephone, video, email)
Conduct Performance Reviews and Employee Performance Improvement Plan (EPIP) meetings as required
Document performance, attendance or behavioural issues; ensuring timely appropriate resolution to the concern up to and including termination as guided by Management and HR
Approval of timesheets/vacation/time off requests in alignment with company policies
Completion of variable compensation
Completion of HR forms