Retail Supervisor - Austintown

Youngstown Area Goodwill Industries•Youngstown, OH

2d•Onsite

About The Position

The Retail Supervisor is responsible for leading day-to-day retail store operations under the direction of the Store Manager and the Assistant Store Manager. This role provides direct supervision to frontline staff, ensures excellent customer service, maintains operational standards, and supports efficient merchandise flow using 1-Touch principles. The Retail Supervisor acts as the on-duty leader during assigned shifts and in the absence of store management, ensuring safety, compliance, staff engagement, and speed-to-floor execution.

Requirements

Direct supervision to frontline staff
Excellent customer service skills
Knowledge of operational standards
Understanding of efficient merchandise flow using 1-Touch principles
Ability to act as on-duty leader
Ensure safety, compliance, staff engagement, and speed-to-floor execution
Coaching and support skills
Assistance with onboarding, training reinforcement, and mentoring
Ability to promote teamwork, accountability, and professionalism
Active floor supervision
Issue resolution skills
Support point-of-sale operations
Cash handling procedures knowledge
Ability to maintain store appearance, merchandising standards, and cleanliness
Staffing coverage monitoring
Reinforce DGR optimization and 1-Touch practices
Monitor merchandise flow
Identify and address bottlenecks
Support pricing, staging, and replenishment
Ensure compliance with safety, security, and loss prevention procedures
Monitor store activity to deter shrink
Follow and enforce cash handling and banking procedures
Report incidents, injuries, and safety concerns
Complete assigned paperwork and operational reports accurately
Communicate operational issues and staffing concerns to store management
Assist with opening and closing procedures

Responsibilities

Supervise and direct assigned retail staff, including Customer Service Representatives, Sorters, Donation Center Attendants, and Retail Producers.
Provide clear direction, coaching, and support to ensure performance expectations are met.
Assist with onboarding, training reinforcement, and mentoring of new employees.
Lead by example to promote teamwork, accountability, and professionalism.
Ensure a positive customer experience through active floor supervision and issue resolution.
Support point-of-sale operations and cash handling procedures as needed.
Maintain store appearance, merchandising standards, and cleanliness.
Monitor staffing coverage to ensure smooth daily operations.
Reinforce DGR optimization and 1-Touch practices among staff.
Monitor merchandise flow from donation intake through processing to sales floor.
Identify and address bottle necks impacting speed-to-floor.
Support pricing, staging, and replenishment priorities.
Ensure compliance with all safety, security, and loss prevention procedures.
Monitor store activity to deter internal and external shrink.
Follow and enforce cash handling and banking procedures when assigned.
Report incidents, injuries, and safety concerns promptly.
Complete assigned paperwork and operational reports accurately.
Communicate operational issues and staffing concerns to store management.
Assist with opening and closing procedures as assigned.