Retail Supervisor - The Nest

Kiawah Island Golf Resort • Kiawah Island, SC

4d • Onsite

About The Position

Under the guidance of the Retail Manager, the Retail Supervisor oversees the daily work of Retail Attendants. When the Retail Manager is absent, the Supervisor assumes responsibility for daily operations. The role includes training and monitoring Retail Attendants’ performance through bi-monthly Standards Testing approved by the Retail Manager, assisting attendants on the sales floor as needed, maintaining merchandise and store supplies, and reviewing and signing off on attendants’ Daily Check Lists.

The Supervisor also assumes total responsibility for Kiawah’s Market and Café when the General Manager and Assistant Managers are absent. This outlet offers dine-in and takeout service, daily specials, groceries, personal items, newspapers, beer, wine, and logo apparel. The role leads staff and makes operational decisions, while prioritizing customer satisfaction and efficient operations. The Supervisor helps maintain service, food and beverage quality, sanitation, team performance, and a clean, organized work environment. This position is on site and requires standing for the full shift and lifting and carrying items as needed.

Requirements

• At least 2 years of food service experience.
• At least 21 years of age to mix and serve alcohol.
• Able to perform basic mathematical calculations.
• Able to communicate in English with guests, coworkers, and management so they understand.
• Able to work independently and in a team environment.
• Must pass a background check.
• Valid driver’s license and clean driving record.
• Able to lift at least 20 pounds across short-to-medium distances.
• Able to stand for the entirety of the shift.
• Able to reach, bend, lift, and carry trays, ovals, boxes, and other items as needed.
• Must work on site due to the daily needs of the job.
• Able to perform job functions with attention to detail, speed, and accuracy, and handle multiple tasks while maintaining professionalism.

Nice To Haves

• Associate degree or equivalent life experience in a supervisory role.
• One year of previous supervisory or management experience is highly preferred.
• Experienced leader with a goal of advancing in management.
• Passion for food and beverage and customer service.
• Strong problem-solving ability, work ethic, and leadership skills.

Responsibilities

• Oversee the daily work of Retail Attendants and assume daily operational responsibilities when the Retail Manager is absent.
• Train and monitor Retail Attendants, including conducting bi-monthly Standards Testing approved by the Retail Manager.
• Assist Retail Attendants on the floor of all shops as needed.
• Monitor store needs, including new merchandise, restocking, shopping bags, and supplies.
• Review and sign off on Retail Attendants’ Daily Check Lists.
• Assume responsibility for Kiawah’s Market and Café when the General Manager and Assistant Managers are absent.
• Lead staff by providing directives and making decisions regarding overall operations.
• Organize, communicate, and lead the team through successful shifts; prioritize, delegate, and follow through on assigned tasks.
• Ensure employees follow side-work guidelines and established processes, policies, and employee handbook rules.
• Rotate food and drink products properly, clean and maintain equipment, and comply with state sanitation and health regulations and resort requirements.
• Ensure guest special requests are met and uphold quality standards using all senses.
• Assist with staff and daily pre-shift meetings and support staff in food and beverage knowledge.
• Motivate staff, maintain a cohesive team, direct staff performance, and follow up with corrections where needed.
• Maintain a clean, neat, and organized work environment.
• Uphold resort core values, policies, and procedures and contribute to team growth and success.
• Perform other duties as assigned.

Benefits

• Exclusive discounts at the Hotel & Villas, five golf courses, spa, restaurants, recreation, and retail shops.
• Employee Meal Program.
• Employee trainings and appreciation events throughout the year.
• Recognition awards, incentive events, and peer-to-peer recognition.
• Leadership and career development.
• Bi-annual Wellness Fair.
• Free parking.
• Medical, dental, vision, short-term and long-term disability, life insurance, and vacation pay available to full-time employees after 60 days of employment.
• 401(k) available after 30 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed