Retail Supervisor | Biloxi

America's Thrift Stores•Biloxi, MS

1d•$15

About The Position

The Retail Supervisor manages the daily operations of the front end and retail sales floor. The role maintains company standards across store areas, responds to customer and donor needs, and helps ensure team members provide quick, accurate, and friendly service. The supervisor observes and evaluates team performance, conducts quality control, and trains and coaches employees. The position also requires flexibility to work a rotating schedule that may include mid-shifts, evenings, weekends, and holidays. Retail Supervisors are expected to exemplify America's Thrift Core Values in donor experience, productivity, and customer service. The role oversees team members and retail operations, including scheduling, inventory tracking, cash handling, customer service, merchandise presentation, promotions, loss prevention, and workplace safety. In the absence of the Assistant Store Manager, the supervisor oversees and administers the retail process and team in accordance with applicable policies, procedures, regulations, and laws, and fulfills manager-on-duty responsibilities as needed. The position involves frequent movement throughout the store and requires standing and walking for extended periods, lifting and carrying up to 50 pounds, pushing and pulling up to 25 pounds, and climbing approved equipment to heights of up to 14 feet. Work may take place indoors and outdoors and involve exposure to varying noise levels, dust, odors, activity levels, weather, and temperatures. Essential physical functions must be performed safely throughout the scheduled shift, with or without reasonable accommodation.

Requirements

At least two years of experience as a supervisor, team lead, or key holder in the retail industry.
Proficiency in basic mathematics and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach the work of others.
Ability to understand and follow written and/or verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver's license and clean driving record.
Ability to work a rotating schedule that includes mid-shifts, evenings, weekends, and holidays.
Ability to stand and walk on hard surfaces for extended periods throughout the shift.
Ability to lift and carry merchandise, supplies, and other materials weighing up to 50 pounds.
Ability to push and pull carts, racks, merchandise, and equipment weighing up to 25 pounds.
Ability to frequently bend, stoop, kneel, crouch, reach, and perform repetitive movements.
Ability to reach at, below, and above waist and shoulder level, including overhead.
Ability to safely climb ladders or other approved equipment to access items up to 14 feet high and maintain balance while doing so.
Sufficient manual dexterity and hand-eye coordination to operate cash registers, computers, handheld devices, tagging equipment, and other store equipment.
Ability to handle merchandise of varying sizes, shapes, weights, textures, and conditions.
Adequate vision, hearing, and verbal communication abilities to interact effectively and identify potential safety concerns.
Ability to perform physical activities while supervising employees and responding to store operational needs.
Ability to move throughout all store areas, including the sales floor, front end, processing areas, stock areas, loading and donation areas, offices, and exterior areas as required.
Ability to work in a retail environment with varying noise levels, dust, odors, and activity levels, both indoors in a semi-controlled temperature environment and outdoors in varying weather and temperatures.
Ability to safely perform essential physical functions throughout the scheduled shift, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Observe, interact with, coach, and recognize team members regularly.
Schedule team members according to store labor needs.
Perform duties required of retail team members.
Manage inventory tracking systems to record deliveries and stock levels.
Analyze product and supply levels, anticipate inventory issues, and take corrective action to ensure sufficient inventory.
Supervise cash register operations to support a quick, accurate, and positive customer experience.
Control cash and tender.
Perform morning accounting and banking procedures as assigned.
Respond to customer and donor questions, requests, and complaints.
Set an example and train and coach team members on customer service expectations to deliver a positive customer and donor experience.
Maintain merchandise freshness, condition, pricing, and shop-ability.
Create and maintain visually appealing merchandise displays.
Assist the General Manager with setup of sales and marketing promotions and programs.
Maintain a respectful, values-driven workplace.
Use open communication tools and turn team member input into meaningful action.
Bring complaints to the Assistant Store Manager or General Manager for resolution in line with company values, policies, and procedures.
Protect company assets and information through safe handling, security, and integrity.
Promote loss prevention awareness and uphold applicable procedures and policies.
Maintain a safe work environment through education and follow-up, ensuring policies and procedures are in place, and supporting OSHA guidelines.
In the absence of the Assistant Store Manager, oversee, implement, and administer the retail process and team in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
Perform other duties assigned by management.