Retail Success Manager: LEAP (Multi-Brand)

Leap • New York City, NY

34d • Hybrid

About The Position

This is an opportunity to own a portfolio of brands and stores end-to-end, driving performance, deepening partnerships, and developing the people who make it all work. As a Retail Success Manager, you'll be the connective tissue between Leap's operations and the brand executives who trust us with their physical retail presence. You'll toggle between coaching a Store Manager on the floor on a Tuesday and leading a strategic brand review with a founder on Wednesday. You'll know the P&L as well as you know your team.

Requirements

• Based in New York; hybrid role with a minimum of 3 in-store days per week
• 6+ years of progressive retail leadership experience, with 2+ years in multi-unit management across a minimum of 5 locations
• Demonstrated success leading remote, multi-store teams to drive client experience, operational excellence, and business performance
• Strong relationship-building skills across internal teams, store staff, and brand partners
• Ability to travel regularly within NYC and up to twice annually out of state
• Must be 18+ years of age
• Comfortable with active, on-floor responsibilities, including extended standing/walking and lifting up to 50 lbs or using ladders as needed

Responsibilities

• Run performance across a portfolio of brands and stores; analyzing data, identifying gaps, and building actionable plans that consistently hit sales, remittance, and profitability targets.
• Coach and develop Store Managers with a focus on sales, customer experience, and retention.
• Own the full talent pipeline: recruiting, hiring, onboarding, and ongoing development.
• Serve as the primary relationship owner for brand executives, translating performance data into insights, aligning on strategy, and leading renewal and expansion conversations alongside the Growth team.
• Align internal teams (marketing, merchandising, finance, operations) around what brands need and what stores are seeing.
• Be the voice that connects the floor to the boardroom.

Benefits

• Unlimited PTO (blackout periods apply)
• Bonus Eligible
• Healthcare benefits (medical, dental, vision)
• Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave)
• Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement)
• Employee Assistance Program
• Employee discount + wardrobe allotment for participating Leap brands

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed