Retail Full Time Store Supervisor

Office Depot • Greenwood Village, CO

2d • $15 - $22

About The Position

The Retail Store Supervisor is a full-time role focused on providing comprehensive customer solutions across Technology, Services, Furniture, and Print. The supervisor builds and maintains customer relationships, serves as a trusted advisor, proactively engages customers using Office Depot sales principles, and supports a customer-centric store environment and positive culture aligned with the Office Depot 5C values. The role also includes training associates on technology products, selling techniques, attachments, services, and sales.

The supervisor supports sales and service excellence, team development, and operational efficiency. They coach and train associates, including Print Services associates; help improve associate performance; process merchandise in accordance with procedures and visual merchandising standards; identify process improvements; support loss prevention; and contribute to sales, profitability, conversion, average order value, and customer satisfaction.

Full-time supervisors must be able to work a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. They must also perform External Key Carrier responsibilities, including maintaining building and associate safety and security when other managers are absent, opening and closing the store, activating and deactivating the alarm, cash handling, and daily store balancing. The essential functions may require consent to periodic comprehensive third-party background checks.

Requirements

• High school diploma or equivalent preferred.
• Knowledge of Technology and Print, including use of relevant equipment and POS systems.
• Strong selling, interpersonal, and verbal and written communication skills.
• Ability to lead, coach, and train others and to work independently and as part of a team.
• Comfort using technology and systems to complete daily responsibilities.
• Problem-solving, conflict management, time management, and business acumen.
• Ability to drive results, direct others effectively, make sound decisions, and collaborate.
• Adaptability, accountability, and open availability.
• Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.
• Ability to perform External Key Carrier opening and closing responsibilities.
• May be required to consent to periodic comprehensive third-party background checks.

Nice To Haves

• Coursework in Business, Retail Management, or a related field.
• 1–3 years of related experience.
• Retail, sales, customer-facing, and/or supervisory experience.

Responsibilities

• Build a culture of trust, brand loyalty, and exceptional customer service.
• Use the selling program to recommend appropriate solutions and additional products or services, and stay aware of planned advertisements and promotions.
• Educate customers about Office Depot products and services and evaluate their needs to determine a total solution.
• Use communication tools to request assistance and coordinate service and customer engagement across the store.
• Guide, direct, and provide ongoing training to store associates, including Print Services associates.
• Facilitate training on the business model and the full range of services offered to clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and foster trust and brand loyalty.
• Provide the General Manager with feedback about associate performance, certifications, and competencies.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Ensure regular loss prevention compliance.
• Assist the General Manager with guidance and coaching to improve associate performance.
• Contribute to sales and profitability through initiatives that improve conversion, Average Order Value, and customer satisfaction.
• Maintain building and associate safety and security when other managers are absent.
• Perform store opening and closing duties, including alarm activation and deactivation, cash handling, and daily store balancing.
• Fulfill responsibilities associated with the External Key Carrier designation.
• Perform other responsibilities as deemed necessary.

Benefits

• Competitive salaries.
• Benefits package, including a 401(k).
• Opportunities to move and grow within the organization.
• May be eligible to participate in an incentive program, paid according to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED