Retail Store Manager (PUMA Pavilion)

PUMA•Topping, VA

16d•Onsite

About The Position

This role is directly responsible for ensuring the store consistently achieves or exceeds sales, KPIs, and profitability goals through effective planning, expense control, and sales/service strategies. The manager will guarantee high standards of customer experience, manage recruitment, training, development, and succession of associates, and oversee payroll control and scheduling to maintain profitability while providing excellent customer service. The position also involves implementing training programs, analyzing customer and market trends, managing loss prevention, overseeing merchandise processing and inventory, executing marketing initiatives, and maintaining visual directives and the physical condition of the store. The role requires compliance with operational standards and ensuring a safe working environment. Travel may be required for new store openings, closings, and meetings.

Requirements

Two to four years of management experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with results driven track record
Proven ability to exceed sales while meeting payroll goals
Demonstrated ability to identify, hire, train, develop and retain top talent Associates as well as teams
Ability to reason through complex issues
Demonstrates effective communication
Ability to present information to large groups
Strong interpersonal, communication and motivational skills
Strong organizational and time management skills
Practical experience in Project Management
Skills in implementing communications methods and event management
Commercial acumen
Interest in innovation and change
Leadership
PC-skills, MS-Office Knowledge, Lotus Notes, Internet

Responsibilities

Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service
Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Cornerstones and service standards
Responsible for recruitment, training, development and succession of high performing, results driven Associates
Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
Directly responsible for ensuring that all training programs, both Domestic and Global, are fully implemented, functional and results driven within the store
Analyze customer profiles, buying trends, and competitive information to impact and drive business. Communicate and provide feedback to Area/District Manager
Implement, manage and monitor Loss Prevention education, training and awareness programs
Directly responsible for execution and processing of both incoming and outgoing merchandise
Directly responsible for Loss Prevention compliance within store
Achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts
Manage and communicate merchandise opportunities to Area or District Manager
Communicate, manage and execute all Marketing opportunities and events within budget and according to all Policies & Procedures
Develop and maintain strong communication with local PR and marketing
Participate in new store openings and/or store closings; travel may be required
Attend Store Manager Meetings as well as all offsite training and position related meetings as required by Area/District Manager; travel may be required
Ensure execution and maintenance of all Visual Directives as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards
Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner
Required to comply with all operational core competencies and key accountabilities
Execute all requirements necessary to maintain a safe and compliant working environment for all Store Associates