Retail Store Manager

Michaels • Van Buren, AR

21h • Onsite

About The Position

The Retail Store Manager leads and manages all aspects of the store, with the vast majority of time devoted to managerial work. The role is responsible for leading the team, delivering a great customer experience and desired business results, ensuring readiness to deliver Customer Brand Promises, and planning and communicating workload activities and KPIs so the team executes within budget. Minimal time is expected to be spent on non-managerial tasks such as cashiering, setting planograms, or stocking shelves.

The manager oversees store operations and compliance, sales and profit performance, customer experience, shrink and safety programs, staffing, coaching, and performance management. They serve as Manager on Duty, maintain operational understanding across store departments, and ensure managers are cross-trained in Custom Framing sales and production. The work takes place in a public retail store and includes supervising team members and serving customers.

Requirements

• At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
• At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
• Ability to remain standing for long periods and move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly; some lifting of heavy items and accessing high shelves by ladder or similar equipment.
• Applicants in the U.S. must satisfy applicable federal, state, and local legal requirements of the job.

Responsibilities

• Lead and manage all aspects of the store, ensuring adherence to Standard Operating Procedures, company programs, applicable laws, company policies, and standards.
• Hold the team accountable for store conditions and results.
• Deliver the sales plan, profit plan, and other KPIs in line with annual performance objectives; manage the team to achieve role KPIs.
• Lead execution of the customer brand promises.
• Implement and lead shrink and safety programs to achieve goals.
• Use company tools to set, prioritize, and communicate goals, and provide overall management to team members and customers.
• Staff the store with qualified team members; hire, train, observe, and coach the team to achieve results.
• Lead performance management and, when necessary, disciplinary processes.
• Identify talent and develop team members for advancement; use leadership competencies for continued self-development.
• Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization's vision and values, and serve as a positive role model.
• Serve as Manager on Duty.
• Maintain operational understanding of all store departments, remain cross-trained, and ensure all managers are cross-trained in Custom Framing sales and production.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility
• Employee Assistance Program
• Medical coverage
• Dental coverage
• Vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Voluntary insurance options
• Employee discounts
• Partner discount programs
• The position may be eligible for additional performance-based bonus compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed