Retail Store Manager, Boulder

Peak Design•Boulder, CO

1d•$65,000 - $85,000•Onsite

About The Position

Peak Design is launching its first Colorado store in Boulder and is seeking a strong leader to manage it from the beginning. This is a unique opportunity to be a founding leader at Peak Design, responsible for building and running a new store in a new market. The role involves leading a team, overseeing daily business operations, and validating a new retail strategy for Peak Design. The manager will act as a sales ambassador, product expert, community builder, and team mentor, embodying the Peak Design brand and ensuring a welcoming store environment. Key responsibilities include inspiring the sales team, designing flexible schedules, fostering a positive work environment, and engaging with the local community through events and connections with neighbors, brands, and customers. The ultimate goal is to ensure customer elation and establish the store as a neighborhood destination, requiring an individual who can skillfully blend these elements and thrive in the evolving retail landscape.

Requirements

5+ years of people management experience, with strong leadership, coaching, and team development skills.
Deep understanding of the Boulder retail market and community, with a passion for building authentic relationships and fostering a sense of belonging.
Highly organized, detail-oriented, and adaptable, with exceptional project management and delegation abilities.
An energetic, people-first leader who thrives in a fast-paced, customer-focused environment and inspires teams to perform at their best.
Passion for sustainability and alignment with Peak Design’s environmental values.
Available to work a full retail schedule, including weekends, and able to travel to San Francisco or other retail locations at least twice per year.

Nice To Haves

Managing a flagship retail location.
Proven ability to plan and execute retail events, brand partnerships, and community activations that drive engagement and brand awareness.
Passion for travel, photography, design, and creative pursuits, with an appreciation for the communities that surround them.
Familiarity with the Peak Design brand, values and product ecosystem.

Responsibilities

Lead all hiring, onboarding, training, and performance management efforts to build and develop a high-performing retail team.
Manage staffing and scheduling to ensure optimal coverage, exceptional customer service, and support during peak traffic and special events.
Foster a positive team culture, support employee growth, and communicate customer feedback and insights to retail leadership.
Own overall store performance, driving sales, profitability, payroll management, and operational excellence while ensuring compliance with financial and cash-handling procedures.
Monitor and analyze key business metrics (sales, traffic, conversion, UPT, AOV, payroll, and expenses) to identify opportunities for growth, efficiency, and improved customer experience.
Partner with the Director of Retail on forecasting, staffing, scheduling, and business planning to achieve performance goals and optimize store operations.
Plan and execute in-store events that drive traffic, customer engagement, and brand awareness.
Develop relationships with local businesses, creators, and community organizations.
Represent Peak Design within the Boulder retail and creative communities.
Partner with the Retail and Brand & Marketing teams to support local activations and campaigns.
Demonstrate comprehensive product knowledge and exceptional soft-selling skills.
Manage financial tasks, including daily till counts and regular money deposits as per our Retail guidelines.
Maintain accurate inventory data through regular cycle counts and checks.
Maintain an exceptional in-store experience by ensuring the space is clean, welcoming, visually compelling, and aligned with Peak Design brand standards.
Oversee visual merchandising, product displays, launches, and store updates to drive engagement and showcase products effectively.
Manage facility maintenance, repairs, and safety procedures to ensure smooth, compliant, and efficient store operations.