Roark Retail Store Manager- Boulder

Archipelago Companies•Boulder, CO

11d•Onsite

About The Position

The Store Manager is responsible for managing the entire guest experience, operations, customer flow, staff, and floor inventory as efficiently as possible, treating the store as if it is their own. This role oversees every aspect of the day-to-day operations of the Roark Boulder location, inspiring and leading the floor team in providing superior customer service. The manager must lead by example, be creative in problem-solving, make critical decisions, and be entrepreneurial, creative, and hold themselves and their team accountable for a successful environment.

Requirements

Minimum of 3 Years of Retail Management experience
BA or BS required
Ability and willingness to work weekends, evenings, and holidays as needed
Self-motivated leader with strong entrepreneurial skills
Innate guest centric mindset
Elevated communication skills and ability to tailor style to suit the audience
Creative and adaptable team player with a winning and positive attitude

Responsibilities

Manage the entire guest experience, operations, customer flow, staff, and floor inventory.
Inspire and lead the floor team in providing superior Customer Service.
Lead by example in a wide range of situations and creatively problem solve on the fly.
Make critical decisions related to the day-to-day business.
Grow revenue by driving sales and business results through a premium guest experience, employee relations, and operations aligned with Roark Culture and Retail Operating Principles.
Meet or exceed financial plan, including revenue plan, payroll budget, and overall store P&L.
Support new store openings, pop-ups and special events as needed.
Manage and execute store product flow, overall back of house operations, supply needs, and daily store maintenance.
Execute seasonal floor sets/visual merchandising directives and maintain visual standards and brand image.
Be the product expert, understand customer needs, share product knowledge, and guide customers to product selections.
Share product knowledge with staff and provide coaching on product and selling techniques.
Manage POS issues, reconcile tills, process returns, exchanges, gift cards, and discounts accurately.
Oversee management of the store team including recruiting, hiring, training, and career development in collaboration with Corporate Human Resources.
Open/close the shop on your own as a Keyholder.
Motivate and inspire staff to approach the sales floor each day with enthusiasm.
Create and manage staff schedules, including time off, coverage swaps, daily breaks and lunches, and cover schedule gaps.
Manage employee conflict and resolution.
Manage Staff Training process.
Perform performance check-ins with staff.
Properly merchandise and re-merchandise all items in the store.
Manage store inventory, restocking product, and receiving new product.
Identify holes in shop inventory and place fill-in orders.
Manage and lead all store events.
Be responsible for the promotion and marketing of all store events.
Conceive, execute and manage at least 1 event per quarter that is unique to the flagship location.
Seek out local collaborations with relevant brands, artists, musicians and athletes to promote the flagship location.
Lead the sales team in its goal of giving great Customer Service to build customer loyalty.
Implement constant tactile and process improvements to the overall Sales/Customer Service approach.
Create a unique and interesting retail store that speaks to Roark's inception.