Retail Store Manager ( Georgetown, DC )

Avocado Mattress•Georgetown, DC

8h•Onsite

About The Position

Avocado Green Brands is a mission-driven lifestyle and eco-luxury brand focused on green living, sustainability, and exceptional customer experiences. We produce mattresses, bedding, apparel, and beauty products using natural and organic materials. Our mission is to be the world's most sustainable brand. As a mission-driven company, we expect employees to uphold high standards of environmental and social responsibility and support initiatives that promote sustainability. Avocado Green Brands is a certified B Corp and Climate Neutral certified, donates 1% of revenues to nonprofits, uses GOTS-certified organic products, powers factories with renewable energy, and is approaching zero waste. We also manage sheep farms and produce natural latex. This role is for a Retail Brand Experience Store Manager in Georgetown, Washington, DC, working on-site.

Requirements

Minimum of 3 years of retail experience, including retail/store management experience (e.g., at least keyholder) and experience managing store employees.
Passionate about the brand’s values of healthy living, environmental awareness, and social responsibility.
Experience in creating, reporting, and tracking KPIs/OKRs around sales goals.
Invested in creating a balanced and healthy environment for staff and guests.
A team player who actively contributes to the team to complete tasks, meet goals, or manage projects.
An entrepreneurial spirit to elevate your specific location.
Regular and predictable attendance.

Nice To Haves

Previous experience working for a brand with similar values is a plus.
Previous experience running branded events is a plus.

Responsibilities

Create, report, drive, and track KPIs/OKRs around sales goals.
Work alongside the team, providing in-the-moment coaching and feedback.
Provide feedback and suggestions to management on improving the retail experience.
Engage with customers and employees as a brand spokesperson.
Manage and coordinate Avocado events within the location.
Participate in company initiatives and concept projects.
Respond to customer inquiries regarding product information, order updates, and issue resolution.
Provide guidance for issue resolutions and handle escalated customer issues.
Ensure the team is knowledgeable about all products and processes.
Train the team on new product releases.
Assist the team with managing daily workloads, including customer emails, chats, and showroom interactions.
Conduct continual evaluation and feedback of processes and procedures through monthly performance reviews.
Suggest methods to improve operations, efficiency, and service.
Ensure calls and overall workload are handled efficiently and effectively.
Assist guests with resolving customer experience issues and provide exceptional customer service.
Collaborate with customer experience, production, and logistics teams to maintain a low return rate.
Manage the overall condition of the showroom.
Attend community events and meetings to represent the store and brand.
Champion brand values and promote the retail experience in the community.
Manage inventory of sellable products across all channels.
Ensure store operations are in working order and coordinate repairs or maintenance.
Limit shrink (negative cost) of products and peripherals.
Engage in digital sales activities, including sales through chats, phones, and virtual appointments.
Follow up with customers through the CRM platform to ensure a positive experience.
Assist the team with managing the daily workload of responding to customer emails.

Benefits

Medical (HMO, PPO, HSA)
Dental
Vision
100% Employer Paid Life Insurance
401(k) with employer match
PTO
Volunteer days
Employee product discount
Annual Bonus Plan
Training and Tools to be successful along with a strong partnership from your peers and leaders
Access to wellness apps
Referral Bonus
Opportunity to grow