Retail Store Manager ( Georgetown, DC )

Avocado Green Brands•Washington, DC

2d•Onsite

About The Position

Avocado Green Brands is a mission-driven lifestyle and eco-luxury brand focused on green living, sustainability, and exceptional customer experiences. We produce mattresses, bedding, apparel, and beauty products using natural and organic materials. Our mission is to be the world's most sustainable brand. As a mission-driven company, we expect employees to uphold high standards of environmental and social responsibility. Avocado Green Brands is a certified B Corp and Climate Neutral certified, donates 1% of revenues to nonprofits, uses GOTS certified organic products, powers factories with renewable energy, and is approaching zero waste. We also grow our own natural latex and care for sheep. This role is for an on-site Retail Brand Experience Store Manager in Georgetown, Washington, DC.

Requirements

Minimum of 3 years of retail experience, including retail/store management experience (e.g., at least keyholder).
Experience managing store employees.
Passionate about the brand’s values of healthy living, environmental awareness, and social responsibility.
Experience in creating, reporting, and tracking KPIs/OKRs around sales goals.
Invested in creating a balanced and healthy environment for staff and guests.
A team player who actively contributes to the team to complete tasks, meet goals, or manage projects.
An entrepreneurial spirit to elevate the specific location.
Regular and predictable attendance.

Nice To Haves

Previous experience working for a brand with similar values is a plus.
Previous experience running branded events is a plus.

Responsibilities

Create, report, drive, and track KPIs/OKRs around sales goals.
Work alongside the team, providing in-the-moment coaching and feedback.
Provide feedback and suggestions to management on improving the retail experience.
Engage with customers and employees as a brand spokesperson and advocate.
Manage and coordinate Avocado events within the location.
Participate in company initiatives and concept projects.
Respond to customer inquiries regarding product information, order updates, and issue resolution.
Provide guidance for issue resolutions and handle escalated customer issues.
Ensure the team is well-versed in all products and processes.
Train the team on new product releases.
Assist the team with managing daily workloads, including customer emails, chats, and showroom interactions.
Conduct continual evaluation and feedback of processes and procedures through monthly performance reviews.
Suggest methods to improve operations, efficiency, and service.
Ensure calls and overall workload are handled efficiently and effectively.
Assist guests with resolving customer experience issues to provide an exceptional customer experience.
Collaborate with teams such as customer experience, production, and logistics to maintain a low return rate.
Provide the best customer service in the world.
Manage the overall condition of the showroom.
Attend community events and meetings to represent the store and brand.
Champion brand values and promote the retail experience in the community.
Manage inventory of sellable products across all channels.
Ensure store operations are in working order and arrange for repairs or maintenance, including the Wellness Cafe area.
Limit shrink (negative cost) of products and peripherals.
Engage in digital sales activities, including sales through chats, phones, and virtual appointments.
Follow up with customers through the CRM platform to ensure a wholesome experience.
Assist the team with managing the daily workload of responding to customer emails.