Retail Store Manager

Wild Fork Foods • Clermont, FL

1d

About The Position

The Retail Store Manager owns the store and leads its people strategy, customer experience, safety and compliance, merchandising, inventory health, and full P&L delivery. The manager is accountable for the store team’s talent lifecycle, from hiring and onboarding through coaching, performance management, and succession planning, while fostering a culture grounded in the company’s values of Determination, Simplicity, Availability, Humility, Sincerity, Discipline, and Ownership.

The role oversees end-to-end store operations and builds a predictable, high-performing sales culture. It uses business drivers such as traffic, conversion, basket size, labor productivity, inventory, and shrink to set priorities and improve performance. The manager also develops the team’s product expertise and customer service, champions merchandising standards, builds community relationships, and ensures regulatory, food-safety, OSHA, and company-policy compliance.

Requirements

• At least 5 years of retail, food, grocery, and/or specialty retail leadership experience.
• At least 3 years as a store-level leader with P&L accountability.
• Strength in hiring, coaching, and performance management, with a track record of building a talent bench.
• Financial acumen in labor, shrink, inventory, and margin mix.
• Experience with SAP and Microsoft 365.
• Ability to lift 50 pounds, stand for 8–10 hours, and work in freezer conditions.
• Flexible scheduling, including early mornings, evenings, weekends, and holidays.
• Ability to deliver superior results with urgency, time management, and prioritization.
• Demonstrated ownership mentality, determination, and discipline.
• Ability to act respectfully and value others’ opinions.
• Demonstrated ability to meet and work within a budget.

Nice To Haves

• Bachelor’s degree in Business Administration or a related field is preferred.

Responsibilities

• Own end-to-end store operations, including opening and closing, safety, facilities, temperature controls, food safety and sanitation, cash controls, audits, and SOP compliance; keep the store customer-ready.
• Build and foster a predictable, high-performance sales culture.
• Manage the P&L by analyzing weekly financials, driving traffic, conversion, and basket size, controlling labor and shrink, and delivering profitability targets.
• Maintain inventory health through ordering, receiving, FIFO rotation, and in-stock availability in partnership with distribution-center and commercial teams.
• Use business drivers to set direction, prioritize actions, coach leaders, and improve store performance.
• Anticipate staffing needs; source, interview, and hire store team members.
• Create and manage labor schedules based on business needs, peak traffic, sales goals, associate availability, and preferences.
• Work all shifts to understand the customer base and employees.
• Deliver structured onboarding, on-the-job training, and certification of product and customer-experience standards.
• Set goals and KPIs, conduct check-ins, provide feedback, manage corrective actions, and hold regular documented performance discussions.
• Build the talent bench, manage career paths and progression, and foster an environment where team members feel recognized and supported.
• Develop a training culture that equips Team Leaders and Sales Associates to deliver strong service, confident selling, and consistent execution.
• Demonstrate Wild Fork’s service standards and personal-chef and friendly-butcher service philosophy.
• Champion a customer-first sales culture that supports loyalty, visit frequency, purchase intent, conversion, and high NPS results.
• Build product expertise across the store and model assortment knowledge.
• Ensure accurate planogram execution and a visually compelling, easy-to-shop store environment.
• Develop community partnerships, participate in local events, and create brand moments that attract customers and build loyalty.
• Own regulatory, food-safety, OSHA, and company-policy compliance; pass audits and complete action plans on time.

Benefits

• Medical, dental, and vision insurance.
• Health Reimbursement Account and Flexible Spending Accounts.
• Behavioral Health Matters Program and Live Health Online virtual care.
• Monthly bonus plan of up to 30% of base salary.
• 401(k) with company match.
• PTO, including vacation, sick time, floating holidays, and birthday PTO.
• Culinary training, a monthly product giveaway, and a monthly allowance to shop in store.
• Mentorship Program and Better Futures Program, including free community college.
• Optional financial resources, discounts, and employee referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed