Retail Store Manager

Lakeshore Learning Materials•Pasadena, CA

About The Position

The Retail Store Manager leads a Lakeshore Learning Store team, develops staff, implements plans to maximize sales, and delivers an exceptional customer experience in a fast-paced retail environment. The role combines team leadership, customer service, community outreach, sales growth, and operational management. Managers lead by example and reinforce company standards throughout the store. The manager hires and develops an engaged, sales-driven team; builds customer relationships and awareness through outreach; monitors customer feedback and service performance; and oversees store profitability, budgeting, reporting, merchandising, policies, safety, and employee scheduling.

Requirements

3–5 years of retail management experience.
Ability to work a flexible schedule, including nights and weekends.
Knowledge of retail POS systems.
Passion for excellent customer service.
Positive, proactive approach to management and teamwork.
Excellent communication and training skills.
Exceptional time-management and organizational skills.
Ability to demonstrate company standards and reinforce them with the team.
Ability to give regular, clear feedback and provide and receive constructive criticism.
Ability to multitask to meet simultaneous demands.

Nice To Haves

Experience with customer outreach and driving customer loyalty through brand-awareness initiatives.

Responsibilities

Source, recruit, hire, and support onboarding of an engaged, sales-driven team; ensure an efficient training process.
Coach and develop existing staff, provide growth opportunities, and build career paths.
Conduct annual performance appraisals and provide clear, actionable feedback.
Develop business strategies to expand the customer base, increase store traffic, and optimize profitability.
Manage employee relations and promote workplace engagement and motivation.
Oversee store outreach programs and initiatives, working with Retail Sales partners and the local community to raise awareness and foster relationships.
Drive customer service standards by measuring store performance and reviewing customer feedback with the team.
Gather and communicate customer feedback from the store team about school and home use of products.
Handle complex customer service issues and escalations.
Maximize store sales and profitability while managing controllable expenses.
Manage the store budget and other financial-planning tasks; prepare detailed reports on buying trends, customer needs, and profit margins for company leadership.
Optimize store layout and product placement to maximize sales.
Ensure compliance with company retail policies and procedures, including cleanliness and safety standards.
Oversee the development and approval of employee schedules to ensure optimal staffing.
Demonstrate company standards and recognize and reward team achievements.