Retail Store Manager

Crossroads Trading Co. Inc. • Roseville, CA

31d • $70,304 - $80,304 • Onsite

About The Position

The Resale Revolution Starts With You! Every great team is led by an inspired and passionate leader. As a Store Manager, you will oversee store operations and bring our brand promise to life: to offer a fun, fashion-centered, and affordable shopping experience to our communities. Store Managers are committed to helping drive Crossroads' values- creating an inclusive environment where all feel welcome to enjoy a second-hand shopping and selling experience. When you join Crossroads, you are joining the sustainable fashion movement and reshaping fashion culture. And you aren’t just impacting the planet’s future- you are impacting your own. You’ll learn how to run a second-hand business– you’ll embody an entrepreneurial spirit- learning everything from buying, merchandising and inventory practices to gaining and maintaining the trust of a customer base who has been devoted since day one.

Requirements

• Prior experience in retail management as a Lead Manager managing a team of 15+ employees (2 years+)
• Extensive fashion knowledge including familiarity with labels, brands, designers and current trends.
• Must be able to work a minimum of 40 hours per week.
• Must be authorized to work in the United States.

Nice To Haves

• Hands-on. The ideal Crossroads manager loves being on the sales floor to motivate, coach, and help their team succeed!
• A Talent Scout. Able to recognize, draw in, and motivate talented individuals to your team.
• Emotionally Intelligent. Resilient, a great communicator, and exceptional at team-building.
• Authentic. Enjoy working with diverse teams and leaders, who care about fostering an environment of development, creativity, and authenticity.
• Fashion-focused. Eats, breathes, and sleeps style. Fashion is life.
• Adaptable. Comfortable adjusting to changing circumstances and encouraging teammates to do the same. Problem-solve together!
• People-first. Energized by people. Radiates kindness and positivity! Understands their impact and uplifts others.
• A Trainer. Enjoys explaining how things work and has patience when teaching others.
• Business-minded. Develop business strategies to grow customer base, increase store traffic and optimize sales.

Responsibilities

• Oversee store operations and bring our brand promise to life: to offer a fun, fashion-centered, and affordable shopping experience to our communities.
• Create an inclusive environment where all feel welcome to enjoy a second-hand shopping and selling experience.
• Learn how to run a second-hand business, embodying an entrepreneurial spirit, learning everything from buying, merchandising and inventory practices to gaining and maintaining the trust of a customer base.
• Engage with new people daily, lead by example greeting each customer with a smile and welcome them to our store.
• Create a welcoming, fun, and inclusive environment to shop and work in.
• Prioritize and delegate tasks, using the team to get everything done and run the store like a well-oiled machine.
• Guide the team to help customers learn how the store works and try selling to us, understanding that each customer has different needs.
• Mentor and coach team members in developing their skills using training tools and growth plans, with the goal to support the team.
• Have clear and consistent communication with your manager, as partnership is a cornerstone of the leadership philosophy.
• Find creative ways to enhance customer experience, employee engagement and overall store performance.
• Act with integrity in words and actions – do the right thing and do it right, even when it’s difficult.
• Embody core values of service, inclusion, and education, connecting with all customers and trying best to help them.
• Show up to work on time and ready to go.
• Support the team and customer as needed, understanding that needs change and evolve throughout the day.

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Support your physical + mental health.
• Mental health day in addition to sick PTO.
• Medical, dental, and vision insurance for ALL employees who work at least 20 hours a week!
• Take vacation time!
• A set schedule with Sundays and Mondays off.
• 6 paid holidays per year.
• Flexible scheduling.
• Contribute to your 401(k). Match up to 4% of your contribution as soon as you enroll and an additional discretionary 2% at year-end! Offer both a Roth and traditional 401(k).
• Quarterly bonus based on performance.
• Generous discount on all merchandise including luxury consignment pieces.
• Clear pay ranges and always advertise pay for positions. Believe in pay equity.
• Earned Wage Access. Access pay as you earn it through partner app ZayZoon.
• Contribute to Commuter Benefits. Contribute and match a portion of commuter account monthly.
• Travel twice a year to meet with peers in-person to learn, celebrate, and collaborate with other leaders.
• Employee Resource Group (ERG) gives you a seat (and a voice) at the table. They meet monthly to discuss how to shape the company through a diverse lens and meet DEI commitments.
• Clear paths for growth and ongoing professional development that are straightforward and attainable.
• Many opportunities to bond with your team as you celebrate successes together.
• Training programs will set you up to win.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed