Retail Store Manager - Vancouver/Richmond

Lindt & Sprüngli (Canada), Inc•Vancouver, BC

62d•CA$57,000 - CA$71,000•Onsite

About The Position

We are always interested in connecting with passionate, customer-focused retail leaders who thrive in a premium retail environment and are committed to delivering exceptional customer experiences. As a global leader in premium chocolate, Lindt & Sprüngli is continually seeking talented individuals who can inspire teams, drive sales performance, and bring our brand to life in-store. We are looking to connect with qualified candidates for future Store Manager opportunities within the Vancouver/Richmond area.

Requirements

Excellent customer service skills
Post secondary education preferred
Sales oriented, able to develop/build business
2-5 years of retail management experience
Good time management habits
Strong oral and written communication abilities (French and English)
Previous experience in a merchandising or presentation capacity
A history of going above and beyond to provide exceptional customer service
A talent for sales and selling
A passion for chocolate!

Nice To Haves

A history of going above and beyond to provide exceptional customer service
A talent for sales and selling
A passion for chocolate!

Responsibilities

Management of the daily operations of Lindt Retail Boutique
Responsible for generating and driving corporate sales
Uphold the values of exemplary customer service through modeling of behaviour and establishing appropriate guidelines
Monitor sales and labour issues on a daily basis with a goal to maximize store profitability without sacrificing customer service
Recruitment, interviewing and hiring of Retail Sales Associates
Supervision of store employees to maximize customer service, sales and profit
Training of sales techniques and product knowledge
Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
Daily reconciling of cash with sales receipts, daily paperwork and accounting, payroll and other store administration
Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses
On-going performance management of staff, assist in the preparation and delivery of employee performance reviews
Maintain store merchandising presentation to company standards
Maintain high standards for cleanliness and food/product safety
Cash handling, inventory ordering and related retail administrative duties