Retail Store Manager (Dartmouth, Nova Scotia)

PUMA•Dartmouth, NS

20d•Onsite

About The Position

This role is responsible for providing consistently high standards of customer experience within the store, ensuring the store achieves or exceeds sales, KPIs, and profitability goals. The manager is directly responsible for recruitment, training, development, and succession of employees, as well as payroll control and scheduling to maintain profitability and high service levels. They will also oversee inventory management, visual merchandising, marketing initiatives, and ensure a safe and compliant working environment. The position requires attending off-site training and meetings, potentially participating in new store openings/closings, and working non-traditional hours including weekends, evenings, and holidays.

Requirements

2-4 years’ management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear).
Proven ability to exceed sales goals, reason through complex issues, and present information to large groups.
Demonstrated ability to build and develop strong teams.
Effective communication skills.
Computer skills, basic know-how about MS Office programs.
Ability to constantly walk and move about.
Use of speaking, hearing, near and far acuity, depth perception, and field of vision is critical.
Ability to lift/carry, push/pull up to 30 pounds regularly.

Responsibilities

Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
Ensure the Store consistently achieves or exceeds sales, KPIs and profitability goals through effective planning, expense control, sales and service.
Recruit, train, develop, and manage succession of high performing, results driven employees.
Manage payroll control and service driven scheduling to maintain a highly profitable location while providing the highest levels of service to customers.
Train employees and ensure timely completion of all training programs.
Prepare and administer timely and accurate performance recognition, coaching conversations, and the annual Talent Management process.
Implement Loss Prevention education and awareness programs.
Execute and process incoming and outgoing merchandise; achieve or exceed inventory and shrink goals, and conduct physical inventory counts.
Execute and manage marketing initiatives and events.
Maintain POS access rights.
Maintain Visual Guidelines and store presentation standards.
Comply with all Policies & Procedures, operational core competencies and key accountabilities.
Maintain a safe, healthy and compliant working and shopping environment; report any maintenance needs timely.
Attend off-site training and position related meetings as required; travel may be required.
Participate in new store openings/closings, travel may be required.
Work non-traditional hours; weekends, evenings, holidays.