Retail Store Manager

Lakeshore Learning Materials, LLC•Pasadena, CA

3d•$80,000 - $85,000

About The Position

The Retail Store Manager leads a Lakeshore Learning Store team and is responsible for developing staff, implementing strategies to maximize sales, and providing customers with an exceptional retail experience in a fast-paced environment. The role combines team leadership, customer service, financial management, and operational oversight. The manager recruits and develops employees, builds engagement, oversees community outreach, reinforces Lakeshore’s service standards, and handles complex customer issues. The position also manages store profitability, budget and P&L responsibilities, reporting, merchandising and layout, staffing schedules, and compliance with company policies, cleanliness, and safety standards.

Requirements

3–5 years of retail management experience.
Ability to work a flexible schedule, including nights and weekends.
Knowledge of retail POS systems.
Passion for providing excellent customer service.
Positive and proactive approach to management and teamwork.
Excellent communication and training skills.
Exceptional time-management and organizational skills.
Ability to demonstrate company standards and reinforce them with the team.
Strong desire to recognize and reward achievements.
Ability to give regular, clear feedback and to provide and receive constructive criticism.
Ability to multitask to meet simultaneous demands.

Nice To Haves

Experience with customer outreach and driving customer loyalty through brand-awareness initiatives.

Responsibilities

Source, recruit, hire, and support onboarding of an engaged, sales-driven team; ensure an efficient training process.
Coach and develop staff, provide growth opportunities, and build career paths.
Conduct annual performance appraisals and provide clear, actionable feedback.
Develop business strategies to expand the customer base, increase store traffic, and optimize profitability.
Manage employee relations and promote workplace engagement and motivation.
Oversee store outreach programs and initiatives, working with Retail Sales partners and the local community to raise awareness and foster relationships.
Drive Lakeshore customer service standards through regular measurement of store performance and customer feedback.
Seek and communicate feedback from the store team about school and home use of products.
Handle complex customer service issues and escalations.
Maximize store sales and profitability while managing controllable expenses.
Manage the store budget and P&L, and prepare reports on buying trends, customer needs, and profit margins for company leadership.
Optimize store layout and product placement to maximize sales.
Ensure compliance with retail policies and procedures, including cleanliness and safety standards.
Oversee the development and approval of employee schedules to ensure optimal staffing.