Retail Store Manager - Dockside Cannabis

Dockside Cannabis•Seattle, WA

8d•Onsite

About The Position

Welcome to Dockside! You might know us by one of our three retail cannabis stores located throughout Seattle. We are an industry-leading Washington state-licensed (I502) retailer specializing in quality medical and recreational cannabis products and accessories. Our roots in Washington cannabis run deep. We are proud to say we opened one of the first medical dispensaries in the state and were the very first to be certified as a reliable source for quality cannabis products under the Patient Focused Certification Program. Since the beginning, we've existed to be a trusted source of knowledge and products for every step of our customers' cannabis journey, no matter where they are, by offering a welcoming and personalized experience. Delivering the Dockside experience to Employees, Customers, and our Community requires hiring and retaining the very best team. We are seeking experienced sales associates with exceptional customer service skills and retail experience. We are looking for team players who are not afraid to wear many hats and manage a constantly changing workflow. We seek smart, passionate, and creative individuals who are ready to take the road less traveled and are excited by the challenge of building a new business in a rapidly growing industry. Sales Associates are responsible for bringing the mission, vision, and values of Dockside to life, alongside the Management Team. Associates must thrive in a fast-paced and ever-changing working environment, while maintaining an eye for excellence and delivering exceptional customer service.

Requirements

Minimum of 5 years of store management or sales management experience in retail, luxury retail, or service-related industry; cannabis specific experience not required.
Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
Ability to manage competing priorities in a fast-paced environment
Proficiency with Google Suite software, including Gmail, Calendar, Sheets, and Drive
Industry awareness and strong business acumen
Strong verbal and written communication skills and excellent organizational skills
Flexibility to work a retail schedule which will include mornings, evenings, weekends and holidays
Ability to lift up to 50 pounds and stand for long periods of time

Nice To Haves

Bachelor’s Degree in business, retail management, or in a related field is preferred

Responsibilities

Drive and maximize sales performance to consistently achieve the overall sales objectives while ensuring operational integrity and monitoring monthly profitability
Demonstrate sales leadership by playing an active role on the sales floor through customer engagement, ensuring the highest level of customer service is provided
Manage and support stock levels through direct communication with key business departments to maximize sales, maintaining a high sell-through as well as alignment with new product launches.
Train and communicate current regulations and product knowledge to all associates to ensure the team is fully educated on brand pillars by partnering with the appropriate internal departments for operational and product support
Communicates company performance targets and identifies strategies to ensure performance standards are met
Proactively follow current trends, industry news, technology, and analyze key competitors in the market
Foster an environment of continuous education while supporting company-driven initiatives
Conduct quarterly coaching/counseling sessions with associates to review performance and provide constructive, timely feedback. Oversee twice-yearly performance review process for all store employees and set annual employee goals where appropriate
Identify and create action plans and build development plans for employees as warranted; Attract, recruit, and retain a high-performing team.
Ensure a consistent and branded onboarding experience for all new hires
Manage the allocation of staff resources and scheduling to effectively drive operations, sales, and ensure customer service
Partner with the Operations Manager and Human Resource Manager for all employee relations issues to ensure effective resolution
Lead the team on executing superior customer service and after-sales experience to increase and retain customer loyalty
Understands that medicinal cannabis is important to the wellness of each of our medical customers and demonstrates compassion
Manage the achievement of business objectives, by utilizing a top customer strategy to retain and develop customers
Ensure the development, implementation, and execution of company initiatives by providing communication and delegation to the team as appropriate
Recap monthly store performance, reporting current business trend to cover every aspect of the business, as well as competitor performance; Provide leadership by analyzing Week to Date, Month to Date, Year to Date sales and other data, and develop action plans in collaboration with the Support Team to drive sales
Collaborate with Operations, Human Resources, Marketing, & Products, etc., while adhering to and enforcing all company policies and procedures
Monitor store expenses and maintain store operating budget while aiming to reduce overall cost. Ensure timely submission of accounts payable invoices and cash disbursement policies
Manage and process payroll for the store on a biweekly basis, including ensuring time card accuracy and time card compliance
Comply with Federal and Local Regulations in the cannabis industry and immediately notify Operational Leadership of Government Agency visits
Oversee the processing of daily incoming and outbound merchandise requests and shipments
Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees
Support and maintain visual merchandising standards set by the support team
Responsible for ensuring an effective staff schedule according to the traffic trends
Ensure the store remains clean and presentable at all times