Operations Specialist-Cannabis Retail

Point Management•Blue Ash, OH

2d•Hybrid

About The Position

The Operations Specialist drives operational excellence, efficiency, standardization, and consistent execution across assigned retail locations. This is a hands-on role responsible for identifying operational gaps, improving processes, conducting operational audits, supporting implementation of new initiatives, developing and updating operational SOPs, and providing targeted support to stores. The Operations Specialist supplements regional and store leadership by providing focused operational expertise. The position does not function as a second Regional Manager and does not replace General Manager accountability for store performance.

Requirements

Demonstrated experience in retail operations, multi-unit operations, process improvement, or a related field.
Strong understanding of store-level workflows and operational execution.
Ability to analyze processes, identify inefficiencies, and implement practical solutions.
Strong project-management and organizational skills.
Experience developing or implementing SOPs and operational procedures.
Ability to coach employees and managers on operational processes without assuming direct managerial accountability.
Strong analytical, written, and verbal communication skills.
Ability to work independently and manage multiple projects simultaneously.
Ability to travel frequently and work on-site at store locations as operational needs require.

Nice To Haves

Experience in a highly regulated retail environment preferred.

Responsibilities

Conduct regular operational audits of continuous-upkeep items, recurring operational forms, processes, and store standards.
Complete White Glove Audits for assigned stores and identify actionable opportunities for improvement.
Analyze operational gaps, determine root causes, and implement practical process improvements.
Develop, update, and maintain state-specific operational SOPs with an emphasis on efficiency, consistency, and standardization.
Lead hands-on implementation of new operational initiatives, processes, and procedures.
Provide in-person operational training associated with new processes, systems, or identified store challenges.
Support General Managers with training resources and follow-up when an operational training gap remains after initial manager documentation, coaching, or corrective action.
Support systems and process rollouts and drive consistent adoption across locations.
Partner with Accounting and Marketing during new-vendor launches to ensure required operational information and training materials reach store teams.
Serve as a point person for regional Inventory Leads.
Facilitate biweekly inventory calls and lead inventory-process improvement initiatives.
Analyze inventory workflows and implement improvements designed to strengthen accuracy, consistency, and efficiency.
Lead and support drive-thru efficiency initiatives, including workflow, wait times, layout, menus, and process optimization.
Support operational readiness and preparation for new store openings.
Provide targeted support to Regional Managers during defined operational needs, including store deployment, issue resolution, special projects, and temporary coverage.
Drive cross-store consistency and adoption of operational best practices.
Complete defined projects assigned by regional or retail leadership and report measurable outcomes.
Monitor adoption following implementation and identify areas requiring additional follow-up.