Retail Store Manager

Michaels Stores•Northborough, MA

1d•$60,700 - $81,000•Onsite

About The Position

The Retail Store Manager leads and manages all aspects of the store, spending the vast majority of their time on managerial work. The role is accountable for leading the team to deliver a great customer experience, achieve store results, fulfill customer brand promises, and execute workload activities and key performance indicators within budget. Non-managerial work, such as cashiering, setting planograms, and stocking shelves, is expected to be minimal, if any. The manager ensures compliance with standard operating procedures, company programs, policies, applicable laws, and standards; delivers sales and profit plans and other performance objectives; and leads customer experience, shrink, and safety programs. They hire, train, coach, and develop team members, manage performance and discipline when needed, identify talent for advancement, and serve as Manager on Duty. The role requires operational understanding of all store departments and cross-training managers in custom framing sales and production. Other duties may be assigned. The position is based in a public retail store. Public areas are climate controlled, while some stock rooms may not be; some outdoor work is required. The work schedule includes nights, weekends, and early mornings. The total base pay range is $60,700 to $81,000, with possible additional performance-based compensation. Benefits may be available depending on position and eligibility.

Requirements

At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
At least 2 years of direct experience supervising a diverse team, including performance management and talent development.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift some heavy items; and access high shelves using a ladder or similar equipment.

Responsibilities

Lead and manage all aspects of the store, ensuring adherence to SOPs, company programs, applicable laws, policies, and standards.
Hold the team accountable for store conditions, results, and delivery of a great customer experience and customer brand promises.
Deliver the sales plan, profit plan, other KPIs, and annual performance objectives; manage the team to achieve role-specific KPIs.
Plan, prioritize, and communicate store workload activities, goals, and KPIs to support execution within budget.
Implement and lead shrink and safety programs to achieve goals.
Hire, train, observe, and coach qualified team members; manage performance and disciplinary processes when necessary; identify and develop talent for advancement.
Promote a respectful, positive, and accepting workplace, model company values, and support continued self-development using leadership competencies.
Serve as Manager on Duty.
Maintain operational understanding of all store departments and ensure managers are cross-trained in custom framing sales and production.
Perform other duties as assigned.