Retail Store Manager Store 6204

The Guitar Center Company•Rock Hill, SC

About The Position

The Retail Store Manager is responsible for running day-to-day sales and operations while meeting excellent customer service standards. The role manages the Sales team, monitors store performance and inventory, maintains product availability and presentation, oversees employee-related functions, and handles operational tasks for institutional sales and rental accounts. The manager also promotes the Music & Arts lesson program, assists teachers, and provides outstanding customer service. Music & Arts is part of the Guitar Center enterprise and operates more than 225 retail stores, 200 educational representative positions, and 250 affiliate locations. The company focuses on helping customers experience the benefits of playing music and on serving customers with respect, integrity, and passion.

Requirements

  • High school diploma or equivalent.
  • At least 2 years of relevant work experience.

Nice To Haves

  • 3–5 years of retail experience.
  • Musical experience and interest.

Responsibilities

  • Manage the Sales team through coaching, counseling, advice, support, motivation, and other information to help the team meet sales objectives.
  • Stay current on financial data, inventory, and other statistics.
  • Ensure products are available for purchase and displayed appropriately.
  • Oversee and manage payroll, recruiting, hiring, and training of store employees.
  • Execute daily operational tasks related to institutional sales and rental services for assigned accounts.
  • Promote the Music & Arts lesson program and assist teachers.
  • Demonstrate outstanding customer service to every customer.
  • Perform additional duties as assigned.

Benefits

  • For full-time employees: medical, dental, and vision coverage; 401(k) with company match; mental health support; paid sick, holiday, and vacation time; employee discount program; and tuition reimbursement options.
  • Musician employees may take gig leave to perform music and return to their job after a tour.
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