Retail Store Manager - Gift Shop (#158)

Cloverkey LLC•Temple, TX

1h•Onsite

About The Position

Cloverkey is a family-owned business specializing in retail gift shops within hospital systems. We are seeking a full-time Store Manager for the Gift Shop at Baylor Scott & White Medical Center - Temple, in Temple, TX. The ideal candidate will embody our values of hard work, integrity, and exceptional customer service, and be ready to elevate our store's performance. This role is crucial in creating an outstanding shopping experience through exceptional customer service and supporting daily operations. Responsibilities include assisting customers, achieving sales goals, maintaining a clean and inviting environment, processing transactions accurately, and building positive relationships with hospital staff, volunteers, patients, and visitors. The candidate should be dependable, service-oriented, and professional.

Requirements

High School Diploma or equivalent
Previous experience in store management is required
Stand for long periods of time
Leadership: Be able to motivate a team, build trust, and create respectful relationships.
Be able to clearly communicate with customers and sales associates; Strong customer service skills with the ability to build rapport with customers
Ensure staff deliver excellent customer service and address complaints professionally.
Strong sales skills with the ability to upsell and cross-sell products
Excellent phone etiquette and communication skills
Basic math skills for processing transactions
Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Responsibilities

Ensure the gift shop is clean, organized, and visually appealing at all times.
Oversee product display, shelf organization, and floor cleanliness.
Ensure compliance with sanitation and infection prevention standards.
Implement and maintain corporate visual merchandising guidelines.
Ensure effective, attractive product displays to enhance the shopping experience.
Adjust planograms as needed for promotions or seasonal changes.
Oversee the arrangement of fixtures, shelves, and displays.
Optimize store layout for accessibility, product visibility, and traffic flow.
Adjust fixture placement as required for new products or seasonal promotions.
Ensure proper display of in-store graphics and signage.
Keep promotional materials updated and in good condition.
Follow hospital and corporate branding guidelines for all graphics.
Ensure adherence to infection prevention protocols and guidelines.
Maintain cleanliness to prevent contamination and protect customers and staff.
Stay updated on new infection control guidelines and train staff accordingly.
Ensure the proper use of Personal Protective Equipment (PPE) by staff.
Train team members on when and how to use PPE correctly.
Ensure access to PPE and compliance with hospital safety regulations.
Oversee all aspects of cash handling and cash flow.
Ensure accurate register balancing and cash count at the end of each shift.
Address any cash discrepancies promptly and follow company policies.
Ensure proper setup of starting cash drawer at the beginning of each shift.
Conduct regular cash counts and reconcile any discrepancies.
Ensure proper handling of all payment types: cash, credit cards, payroll deductions, and hospital charges.
Train staff on processing payments securely and accurately.
Ensure proper documentation for all transactions in line with company policies.
Ensure timely and accurate bank deposits.
Complete necessary documentation for bank deposits.
Maintain accurate financial records for auditing purposes.
Oversee hiring, training, and development of gift shop staff.
Conduct performance reviews and support staff growth opportunities.
Manage employee scheduling to ensure adequate staffing and stay within labor budgets.
Handle employee terminations when necessary and in accordance with Human Resources policies.
Foster strong relationships with hospital contacts and volunteers.
Maintain clear, professional communication with hospital departments.
Support volunteer involvement and encourage collaboration with the hospital.
Ensure the entire team is informed of store goals and performance progress.
Keep the team updated on how the store is performing relative to these goals.