Retail Store Manager

Kendra Scott•Los Angeles, CA

112d•$35 - $47•Onsite

About The Position

As the full-time Store Leader, you are the CEO of your store! You are an entrepreneurial-minded business owner who takes pride in delivering WOW customer experiences and sharing Kendra Scott’s purpose within the community. You are passionate about developing a strong team through effective coaching and teaching, you prioritize relationships and attract a diverse network, you make quality decisions to drive results, and your store and team represent the Kendra Scott culture uniquely and positively.

Requirements

Must be over the age of 18
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist and reach
Ability to stand and/or walk for at least 6 hours per shift
Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts

Nice To Haves

Bachelor’s degree or equivalent work experience
Passion for Kendra Scott and what the brand represents (Family, Fashion, and Philanthropy)
Previous experience leading functional teams in a retail management role
Ability to multi-task with attention to detail; strong priority-setting and time management skills
Experience leading and developing teams with a focus on impacting careers
Excellent communication and conflict management skills
Business acumen and ability to analyze reporting to drive sales
Flexible availability to work when the guest shops
Strong connections with local media, non-profit organizations and other key partners to drive traffic and brand awareness
Ability to relocate long-term to pursue career growth opportunities is strongly preferred

Responsibilities

Create a customer-centric environment through a “customer is our boss” mentality and teach the WOW Service Principles to build strong guest connects.
Drive sales by maximizing overall store productivity and building guest loyalty through WOW experiences. Create, manage, and own the store's business plan.
Recruit, hire, and retain a high-performing team. Increase brand awareness by building strong relationships with guests and organizations to further business growth and philanthropic goals. Acquire new customers through traffic driving efforts.
Advocate for the team's growth and development by explaining, teaching, and inspiring daily. Focus on building skill and capability to increase internal opportunities, retention, and organizational advancement.
Instill trust through honesty and authenticity. Demonstrate integrity when making decisions, ensure audit and shrink results meet Asset Protection Standards, and follow Kendra Scott policies and procedures.
Communicate effectively by articulating a clear and compelling message and providing consistent feedback through in-the-moment coaching, touchbases, development plans, and performance reviews. Actively listen and encourage open expression of diverse opinions and ideas.
Adapt to various situations by drawing on experiences and applying learnings. Be curious and flexible, learn from the past, and try new things.
Champion a culture of teamwork by bringing people together to leverage their skills, talents, and knowledge. Prioritize building partnerships through idea sharing, valuing others' interests, and celebrating contributions.
Analyze reporting and daily sales trends to make real-time, innovative business decisions to achieve store financial goals. Take on new opportunities and tough challenges with urgency, high energy, and enthusiasm.
Display courage by overcoming fear to do the right thing, handling tough situations, and championing ideas, positions, and others. Care personally about people and challenge them directly.
Take responsibility and have a “do what I say I’m going to do” mentality. Be answerable for own actions and the actions of those led. Instill confidence and earn respect.
Make good decisions by relying on analysis, wisdom, experience, and judgment. Balance speed and quality in decision-making, and act even when information is incomplete.