Retail Store Manager, Sandro NorthPark Center

SMCP NORTH AMERICA (US, CANADA)•Dallas, TX

7d•Onsite

About The Position

As a Store Manager, you’ll bring leadership, vision, and entrepreneurial spirit to your boutique, driving a dynamic and client-centric environment. With a people-first approach, you’ll develop a strong business strategy that touches on People, Product, and Planet—guiding your team to success through empathy, empowerment, and expert coaching. You will lead by example, fostering a culture of confidence, growth, and excellence that inspires your team to achieve their full potential. In this role, you will own your business as if it were your own—creating strategies that drive key performance metrics, building long-term client relationships, and ensuring seamless store operations. From talent recruitment and development to high-level clienteling and operational expertise, you’ll be at the heart of everything that makes your boutique thrive.

Requirements

2-3+ years of prior supervisory experience, preferably in luxury retail management.
Prior experience managing in a commission environment is a plus
Prior merchandising experience
A natural leader with strong coaching, communication, and people development skills.
Passionate about client relationships and creating a high-touch, personalized shopping experience.
Results-driven and strategic in decision-making, with a focus on achieving KPIs.
A strong recruiter who attracts top talent to build a high-performing team.
Achieve talent acquisition targets including open to hire percentage and hiring speed
Achieves staff turnover goals
Highly organized, adaptable, and solutions-oriented in managing store operations.
A brand ambassador who embodies SMCP’s core values and vision for modern luxury.
Flexible availability, including evenings, weekends, and holidays, is required.
Fully versed in front and back of house.

Responsibilities

Lead with vision by fostering a high-performing, positive team culture that drives engagement, collaboration, and retention.
Recruit, mentor, retain, and develop top talent, creating an environment where team members feel empowered, supported, and motivated to grow within the organization.
Act as the ultimate brand ambassador, inspiring your team to deliver exceptional customer service and create unforgettable styling experiences that reflect the brand’s identity.
Lead clienteling initiatives by demonstrating how to build meaningful, lasting relationships that elevate the in-store experience and drive customer loyalty.
Drive key performance indicators (KPIs), including achievement of commercial target, conversion rates, units per transaction (UPT), average basket size, appointment sales, and inventory shortage.
Motivate and guide the team to consistently meet sales goals, while identifying opportunities to improve performance and exceed expectations.
Ensure seamless operations across both front and back-of-house, managing processes with precision and attention to detail to optimize store efficiency.
Oversee and participate in daily operational tasks, ensuring compliance with company standards and fostering a smooth, organized workflow.
Leverage resources provided by corporate partners, serving as a key liaison between headquarters and your boutique to align strategies and maximize business success.
Implement corporate initiatives effectively, adapting them to meet the specific needs of your team and store while driving overall performance.